---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM/OT SU Licensing bundle and individual subscription

# ITOM/OT SU Licensing Bundle and Individual (ala carte) subscription {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of ITOM/OT SU Licensing Bundle and Individual (a la carte) subscription

ServiceNow customers can purchase ITOM subscriptions either as individual applications (a la carte) or as bundles covering multiple ITOM applications.
The ITOM/OT SU Licensing application manages and displays the usage of these subscriptions, showing them either individually or as part of bundles based on your organization's purchases.
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## Subscription Deduction Process

When your organization has both bundle and a la carte subscriptions for the same ITOM application, the licensing module deducts usage from the bundle subscriptions first. Only after exhausting the bundle allocation does it deduct from the individual a la carte subscriptions.

If total usage exceeds the combined allocations of both bundle and a la carte subscriptions, the system marks the a la carte subscriptions as overdrawn. For applications covered exclusively by bundles, any excess usage is reflected as overdrawn on the bundle itself.

## Key Outcomes

* The licensing module provides clear visibility of subscription consumption, differentiating between bundle and a la carte usage.
* Overdrawn subscriptions are clearly indicated in the Subscriptions window, enabling proactive management of subscription limits.
* This approach ensures efficient utilization of bundles first, optimizing subscription costs and usage tracking.
* For applications without a la carte purchases, any excess usage is directly flagged against the bundle subscription.  
You can purchase subscriptions for individual ITOM applications (a la carte) or as a bundle covering multiple ITOM applications.

The ITOM/OT SU Licensing application calculates and displays the subscription usage for ITOM products. It displays the ITOM products individually or as part of a bundle, based on your subscription. If your organization has purchased ITOM subscriptions both as a bundle and individually (a la carte), the licensing module deducts from the bundle first. It then deducts from the individually purchased subscriptions.

If your organization surpasses the allocated number of subscription units, the Subscriptions window indicates the corresponding subscriptions as overdrawn. When subscriptions from both bundle and a la carte options exceed the allocation, the licensing module identifies the surplus as taken from the a la carte subscription. If the total subscriptions for an application covered solely by the bundle surpass the allocation, the Subscriptions window displays the bundle as overdrawn. The individual application is not listed separately.

## Subscription deduction process: Bundle usage and a la carte scenario {#itom-licensing-bundle-individual-subscription__section_sqz_qkm_szb}

You can purchase ITOM subscriptions as a bundle and also acquire a la carte subscriptions for an application included in the bundle. The licensing module deducts from the bundle first, then from the a la carte subscriptions.  
In the following example, an organization utilized all subscriptions allocated by the ITOM Pro bundle for ITOM AIOps. Subsequently, the licensing module deducted from the a la carte subscriptions for ITOM AIOps.Figure 1. Subscription consumption by bundles   

## Subscription display: Application covered by bundle and a la carte subscriptions {#itom-licensing-bundle-individual-subscription__section_ut4_fmm_szb}

If your organization surpasses the total number of subscriptions in both the bundle and a la carte subscriptions, the licensing module regards it as overdrawn on the a la carte subscription. However, if your organization exceeds the subscriptions specifically for an application covered solely by the bundle, it is considered overdrawn on the bundle.Figure 2. Licensing module calculates bundle and a la carte subscriptions for the same ITOM applications   

## Subscription calculation illustration: Bundle and a la carte allocation {#itom-licensing-bundle-individual-subscription__section_d4j_tnm_szb}

The diagram illustrates how the licensing module calculates subscriptions through bundle and a la carte methods for specific applications covered by the bundle.Figure 3. Overdrafts on the bundle and a la carte subscriptions   

In this scenario, the Subscriptions window indicates the a la carte subscriptions for this application as overdrawn. If your organization exceeds the total subscriptions for an application covered solely by the bundle, the
Subscriptions window displays the bundle as overdrawn.

In the provided figure, ITOM AIOps consumed 860 subscriptions, surpassing the subscriptions provided by the bundle (500) and a la carte (250). Consequently, the Subscriptions window indicates the ITOM AIOps a la carte subscription as overdrawn.

For ITOM Visibility, which consumed 550 subscriptions, and with no a la carte subscriptions purchased, the ITOM Pro bundle covering ITOM Visibility appears as overdrawn.