---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM Visibility considerations for CSDM framework

# ITOM Visibility considerations for CSDM framework {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Consider these points while implementing the CSDM
framework.

You can use Service Mapping to define application services.  
Here are alternative methods for defining application services:

* Define manually.
* Use a Dynamic CI group, based on a query.
* Use a tag-based approach (commonly used for Cloud integrations).
{#itom-visibility-use-case-trouble__ul_idj_4cs_smb}

For more information about creating application services, see [Create an application
service](https://www.servicenow.com/docs/access?context=create-it-services&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).