--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Plugins or applications installed with ITOM Visibility # Plugins or applications installed with ITOM Visibility {#ariaid-title1} Release version: Australia Updated October 7, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Plugins or Applications Installed with ITOM Visibility This document outlines the key plugins and applications that are installed as part of the ITOM Visibility suite in ServiceNow, specifically for the Australia release version updated as of October 7, 2026. It details the plugins installed with Discovery, Service Mapping, Tag Governance, Cloud Discovery Workspace, and Agent Client Collector for Visibility Content, highlighting their roles and dependencies. Show full answer Show less ## Discovery * **Core Plugins:** Includes Cloud Provisioning and Governance Core for cloud API-based discovery, Service Watch Suite commons for UI components, ITOM Smart Content for curated discovery and classification, and the Discovery Framework Core for core Discovery capabilities. * **Discovery Admin Workspace:** Provides a dedicated workspace for managing and monitoring Discovery operations with related plugins enhancing this experience. * **CMDB CI Class Models:** Extends the CMDB class hierarchy to support Discovery and Service Mapping in identifying and populating configuration items (CIs). ## Service Mapping * **Essential Plugins:** Includes Service Mapping core components, Discovery integration, Event Management core, and Cloud Provisioning and Governance Core. * **Pattern Designer (NG version):** Enables creation, editing, and debugging of discovery patterns to enhance horizontal and top-down discovery. * **Service Mapping Plus:** Offers extended features and installs related Store applications/plugins as needed. ## Tag Governance * Provides cloud scripting access via Cloud Access Interface, compliance frameworks through Certification Core, and licensing management for ITOM Visibility applications. * Includes Discovery for network application and device identification and Flow Designer action steps for MID Server scripting. * **Note:** Cloud Discovery Workspace is deprecated; customers should use Discovery Admin Workspace instead. ## Cloud Discovery Workspace (Deprecated) * Previously provided discovery and pattern updates, cloud provisioning tools, and analytics for cloud resources. * Replaced by Discovery Admin Workspace for current functionality. ## Agent Client Collector for Visibility Content * Supports agent-based infrastructure discovery and software asset management metrics collection to enhance Discovery and Digital End-User Experience (DEX) applications. * Relies on Agent Client Collector Framework for management and CMDB CI Class Models for extending configuration item hierarchy. * Includes expanded model and asset classes requiring Asset Management plugin as a prerequisite. ## Practical Implications for ServiceNow Customers * Installing ITOM Visibility activates multiple interdependent plugins that collectively enhance discovery, service mapping, and visibility into cloud and on-premises infrastructure. * Customers benefit from improved CMDB accuracy, comprehensive cloud and agent-based discovery capabilities, and streamlined management workspaces. * Regular updates to Discovery and Service Mapping patterns are provided via the ServiceNow Store, enabling up-to-date identification of industry-standard devices and applications. * Deprecated plugins like Cloud Discovery Workspace should be replaced with current supported workspaces to ensure ongoing support and functionality. Plugins and applications are installed with ITOM Visibility, and application dependencies are installed when you update. ## Discovery {#plugin-app-itom-visibility__section_utz_4ym_cbc} {#plugin-app-itom-visibility__table_xzd_mtk_5zb__entry__2} | Plugin or application name | Description | |-|-| | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Service Watch Suite commons (com.snc.service-watch.commons) | Contains common UI components for Discovery and Service Mapping. | | Discovery - IP Based (com.snc.discovery.ip_based) | Contains shared components of horizontal discovery used by Discovery and Service Mapping. | | ITOM Smart Content (com.snc.itom.smart.content) | Delivers curated discovery and classification content that improves application and service identification and helps maintain accurate configuration data. | | ITOM Discovery Framework Core (com.snc.discovery.framework.core) | Provides the core functionality for the Discovery Framework. | | ITOM Discovery Admin Workspace (com.snc.itom.daw) | Enables the Discovery Admin Workspace experience for managing and monitoring Discovery operations. | [Table 1. Plugins or applications installed with Discovery (com.snc.discovery)] {#plugin-app-itom-visibility__table_xzd_mtk_5zb} ## Discovery Admin Workspace {#plugin-app-itom-visibility__section_ofn_jw2_zcc} {#plugin-app-itom-visibility__table_ych_mw2_zcc__entry__2} | Plugin or application name | Description | |-|-| | ITOMDiscovery Admin Workspace (com.snc.itom.daw) | Enables the Discovery Admin Workspace experience for managing and monitoring Discovery operations. | | Service Operations WorkspaceService Reliability Management (SRM) Common (sn_sow_srm_common) | Delivers common configurations for Service Reliability Management, which are stored globally, such as access control changes. This configuration is installed only as a result of enabling the Service Reliability Management application. | | CMDB Workspace (sn_cmdb_ws) | Provides a centralized experience for managing CMDB data health, governance, and insights. Use it to assess CMDB quality, investigate data issues, and gain visibility into configuration data so you can maintain a trusted CMDB. | | Discovery and Service Mapping Patterns (sn_itom_pattern) | Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications. | | ITOM Configuration Console (sn_itom_admin) | Delivers structured onboarding journeys for both Event Management and Discovery, with step-by-step workflows covering monitoring tool integration, alert response configuration, CI classification, and diagnostics validation. | | ITOM Guided Setup - New (sn_sow_guide_setup) | Provides a structured onboarding experience to help users quickly implement and realize value from ITOM. | | CMDB CI Class Models (sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. | [Table 2. Plugins activated with Discovery Admin Workspace (sn_disco_workspace)] {#plugin-app-itom-visibility__table_ych_mw2_zcc} ## Service Mapping {#plugin-app-itom-visibility__section_msp_pym_cbc} {#plugin-app-itom-visibility__table_uvk_j5k_5zb__entry__2} | Plugin or application name | Description | |-|-| | Service Mapping -- Map (com.itom-map-app) | A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Event Management and Service Mapping Core (com.snc.service-watch) | Comprises the common components of Event Management and Service Mapping. | | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Pattern Designer (NG version) (com.snc.ng.pattern.designer) | The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery. | | Service Mapping Plus (sn_sm_scoped_app) | Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them. | [Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)] {#plugin-app-itom-visibility__table_uvk_j5k_5zb} ## Tag Governance {#plugin-app-itom-visibility__section_hg3_qym_cbc} {#plugin-app-itom-visibility__table_p21_kyk_5zb__entry__2} | Plugin or application name | Description | |-|-| | Cloud Access Interface (sn_cai) | Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure. | | Certification Core (com.snc.certification_core) | Contains core certification structures such as filters and templates, and provides compliance functionality. | | ITOM Visibility License (com.snc.itom.vis.license) | Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing. | | ITOM/OT SU Licensing (sn_itom_licensing) | Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) | Provides an action step to execute custom JavaScript within a reusable action on a MID Server. | [Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)] {#plugin-app-itom-visibility__table_p21_kyk_5zb} ## Cloud Discovery Workspace {#plugin-app-itom-visibility__section_xzp_rym_cbc} Important: Cloud Discovery Workspace is now deprecated and no longer supported or available for new activation. [Discovery Admin Workspace](https://www.servicenow.com/docs/uBbfCIaLAPvZqMp2HrhK2A "The Discovery Admin Workspace serves as a central location for monitoring, tracking, and completing discovery-related tasks. Experience a streamlined discovery process and greater efficiency with the integration of schedules, diagnostics, tuning, anomaly detection, and more within this single workspace.") provides the latest experience for this functionality. For details, see the [Application/Plugin Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. {#plugin-app-itom-visibility__table_y4d_kt5_cbc__entry__2} | Plugin or application name | Description | |-|-| | Discovery and Service Mapping Patterns (sn_itom_pattern) | Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications. | | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) | Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports. | | Pattern Designer (NG version) (com.snc.ng.pattern.designer) | The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery. | [Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)] {#plugin-app-itom-visibility__table_y4d_kt5_cbc} ## Agent Client Collector for Visibility Content {#plugin-app-itom-visibility__section_o3k_sym_cbc} {#plugin-app-itom-visibility__table_s3d_brq_y1c__entry__2} | Plugin or application name | Description | |-|-| | Agent Client Collector for Visibility Content Content (sn_acc_vis_content) | Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Agent Client Collector Framework (sn_agent) | Manages Agent Client Collector on the ServiceNow instance and the MID Server. | | CMDB CI Class Models (sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. | [Table 6. Plugins or applications installed with Agent Client Collector for Visibility Content (sn_acc_vis_content)] {#plugin-app-itom-visibility__table_s3d_brq_y1c} ## Agent Client Collector for Visibility Content Content {#plugin-app-itom-visibility__section_xs2_qz3_fcc} {#plugin-app-itom-visibility__table_szq_n1j_fcc__entry__2} | Plugin or application name | Description | |-|-| | Expanded Model and Asset Classes (sn_ent) | Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application. | | Discovery -- IP Based (com.snc.discovery.ip_based) | Contains shared components of horizontal discovery used by Discovery and Service Mapping. | | Agent Client Collector Framework (sn_agent) | Manages Agent Client Collector on the ServiceNow instance and the MID Server. | | CMDB CI Class Models (sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. | [Table 7. Plugins or applications installed with Agent Client Collector for Visibility Content Content (sn_acc_vis_content)] {#plugin-app-itom-visibility__table_szq_n1j_fcc} **Related reference** * [Plugins or applications installed with ITOM Cloud Accelerate](https://www.servicenow.com/docs/caYaxOC9AG4qfTV47VI8eQ "Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed.") * [Plugins or applications installed with ITOM AIOps](https://www.servicenow.com/docs/nrRFHFOhpG4ccNEXXuOY1g "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.") * [Plugins activated with ITOM Optimization](https://www.servicenow.com/docs/Mx4L~OfJNfpzj_Y5XjzFeQ "Table that lists the plugins that are activated with the ITOM Optimization application Cloud Provisioning and Governance. When you update your application, any newly required application dependencies are installed.") * [Applications installed with ServiceNow Otto for ITOM](https://www.servicenow.com/docs/3ACRSMho_UYAvIbNcoW0tA "Table that lists applications installed with the ServiceNow Otto for IT Operations Management (ITOM) application. When you update your application, any newly required application dependencies are installed.")