---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Use the Agent Client Collector (ACC) admin workspace

# Use the Agent Client Collector (ACC) admin workspace {#ariaid-title1}

Release version: Australia  
Updated November 10, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Agent Client Collector (ACC) admin workspace to monitor the status of your agents.

## Before you begin

Role required: agent_client_collector_admin

## About this task

For details on the information accessible on the ACC admin workspace, see [Agent Client Collector (ACC) admin workspace information](https://www.servicenow.com/docs/85SVmJeakULJjRCqyv4BLw "When selecting an agent in the ACC admin workspace, select from the displayed options to view information relating to the agent.").

## Procedure

1. Navigate to WorkspacesITOM Infra Services Workspace.
2. Select the ACC agents icon ![ACC agents icon]().  
   The ACC agents page appears, displaying an overview of the agents in your system on the Dashboard tab.Figure 1. ACC agents dashboard
3. Select the Agents tab to view a list of the agents.  
   Figure 2. ACC agents page in Workspace You can filter the displayed agents by selecting one of the boxes at the top of the page. For example, select Agents down to filter the list by agents that are currently down.
4. Select an agent in the agents list to view details of the agent.  
   Figure 3. Agent details page
5. **Optional:** Select the Agent actions button and select from actions to perform on the agent.  
   For details on the available actions, see [Agent Client Collector (ACC) admin workspace agent actions](https://www.servicenow.com/docs/evmmnuypiHZ0vy~qFzEVsA "When working in the Agent Client Collector (ACC) admin workspace, you can select actions to perform on the agent by selecting the Agent actions button.").  
   Note:  
   The Agent actions button displays only when you have installed Agent Client Collector Framework version 6.0.0 or higher.
{#use-acc-admin-workspace__steps_jf1_ln5_ghc}
* **[Generate an Agent Client Collector installation plan](https://www.servicenow.com/docs/bc3FhUfMc4GyINFY5iAxlg)**   
  Configure and deploy new agents in your environment, using the Agent Onboarding guide. The Agent Onboarding guide generates a customized installation plan for deploying the Agent Client Collector on your endpoints or servers.
* **[Run diagnostics on an Agent Client Collector agent](https://www.servicenow.com/docs/_DHsqc8A4Ju5he2V4mi_SA)**   
  Run automated self-tests on an Agent Client Collector (ACC) agent from the ITOM Infra Services Workspace to identify and address agent issues. View agent errors and invoke the relevant remediation steps.

**Related concepts**   

* [MID Server Workspace](https://www.servicenow.com/docs/obaH7JOcbYh4xvJRrVW7iA "See a concise overview of MID Server activity. The workspace provides real-time monitoring and enables corrective actions across multiple MID Servers.")

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