---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM Visibility reference

# ITOM Visibility reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about mapping and fine-tuning
application services using ITOM Visibility lists and forms.
* **[Data collected by ITOM Visibility](https://www.servicenow.com/docs/4sgh~79zrSp7OdkXOEcNiw)**   
  ITOM Visibility collects unique data for each type of device and stores it in dedicated tables, fields, and relationships.
* **[ITOM Visibility and CSDM reference](https://www.servicenow.com/docs/yMHLP1DpYtLb6IoxtUuq8g)**   
  ITOM Visibility consists of two ServiceNow products: Discovery and Service Mapping. These products are responsible for creating Configuration Items (CIs) in the CMDB and relating them. The goal of this product view is to help you to understand how ITOM Visibility works with the core CSDM framework.
* **[Run options for discovery schedules](https://www.servicenow.com/docs/4dfesV5ygbX1Yp~fijfQ7Q)**   
  Both horizontal and top-down discovery use these run options.
* **[Plugins or applications installed with ITOM Visibility](https://www.servicenow.com/docs/75d1Tix4~BSpibBomfiDbQ)**   
  Plugins and applications are installed with ITOM Visibility, and application dependencies are installed when you update.
* **[Agent Client Collector (ACC) admin workspace agent actions](https://www.servicenow.com/docs/evmmnuypiHZ0vy~qFzEVsA)**   
  When working in the Agent Client Collector (ACC) admin workspace, you can select actions to perform on the agent by selecting the Agent actions button.
* **[Agent Client Collector (ACC) admin workspace information](https://www.servicenow.com/docs/85SVmJeakULJjRCqyv4BLw)**   
  When selecting an agent in the ACC admin workspace, select from the displayed options to view information relating to the agent.