---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM AIOps specialists

# ITOM
AIOps specialists {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about the ITOM AI specialists and the workflows they support.
ITOM AI specialists use AI agents and workflows to investigate alerts and incidents, analyze affected services and infrastructure, and generate reliability recommendations. Different specialists support
different operational workflows, such as alert triage, incident investigation, and service reliability analysis.

## Additional information on AI Specialist {#now-assist-itom-specialists__section_uv4_ffd_1lc}

For detailed information, see the following documentation:

* [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [AI specialists](https://www.servicenow.com/docs/access?context=now-assist-ai-specialist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#now-assist-itom-specialists__ul_vht_42d_1lc}
1. [AIOps AI Specialist](https://www.servicenow.com/docs/5EyX7ynUAJBd~MK0J7BAVA)  
   The AIOps Manager can create, configure, and manage an AI specialist. AI specialist is an AI-powered team member (not human) that works alongside your operators, handling routine alert triage so your people can focus on what requires human judgment.