---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Review work on the AIOps Supervisor home page

# Review work on the AIOps Supervisor home page {#ariaid-title1}

Release version: Australia  
Updated November 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Review alerts, incidents, and AIOps AI Specialist activity across selected assignment groups on the AIOps Supervisor home page in Service Operations Workspace.

## Before you begin

[AIOps AI Specialist](https://www.servicenow.com/docs/5EyX7ynUAJBd~MK0J7BAVA "The AIOps Manager can create, configure, and manage an AI specialist. AI specialist is an AI-powered team member (not human) that works alongside your operators, handling routine alert triage so your people can focus on what requires human judgment.")

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the Service Operations Workspace navigation menu, select Home.  
   If the AIOps Supervisor home page does not appear, a customized home page might be configured. To show the AIOps Supervisor home page, revert to the default home page. For more information, see [Customize Service Operations Workspace landing page](https://www.servicenow.com/docs/access?context=configure-service-operations-workspace-landing-page&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
3. Set the assignment group scope.
   1. Open the assignment group selector.
   2. Select one or more assignment groups.  
      To include alerts that do not have an assignment group, select Unassigned alerts.

   The assignment group selection persists during the session.
4. Review the alerts that require human attention in the Needs your attention section.
5. Select the relevant widget to view detailed information.  
   The available information is:
   * Team's critical alerts
   * Team's open alerts
   * Your open alerts
   * Your open incidents

   {#review-work-on-the-aiops-supervisor-home-page__ul_bq3_cvl_njc}

   The record cards update based on the widget that you select.
6. Review record information.
   1. View a summary of the record on an alert or incident card.  
      Each card includes the following data:
      * Alert or incident number
      * Short description
      * Severity
      * Affected configuration item
      * Source
      * How long the record has been open
      * Suggested remediation action, if found by AI
      {#review-work-on-the-aiops-supervisor-home-page__ul_u4f_dwl_njc}
   2. Select an alert or incident card to view details of the record.
   3. Select View all.  
      For alerts, Express List opens with the relevant filter applied. For incidents, the incident list opens.
   4. Use Express List to continue reviewing the filtered records.
   {#review-work-on-the-aiops-supervisor-home-page__substeps_isq_1wl_njc}
7. If the AI supervision overview section appears, review AIOps AI Specialist activity.  
   The section appears when at least one selected assignment group has an active AIOps AI Specialist. Review the time saved, alerts processed, alerts currently in progress, auto-closed alerts, and recent activity.
8. Open the relevant AIOps AI Specialist alert list.  
   * To review alerts processed by AIOps AI Specialist, select the Alerts processed count. The Processed by AIOps AI Specialist list opens.
   * To review alerts that AIOps AI Specialist is currently processing, select the Currently in progress count. The Currently in progress by AIOps AI Specialist list opens.
   * To review alerts that AIOps AI Specialist auto-closed, select Review. The Closed by AIOps AI Specialist list opens.
9. Select an alert in the list to review its details.  
   Depending on the processing state, the preview panel provides information such as Insights, Info, and Probable cause.
10. If an alert that AIOps AI Specialist auto-closed requires follow-up, select Reopen.

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