---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Manage SLO creator agent settings

# Manage SLO creator agent settings {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate or deactivate the service level objective (SLO) creator agent and configure the notification settings.

## Before you begin

You must have ServiceNow Otto for ITOM and Service Reliability Management (SRM) installed on your instance. For more information, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) and [Install Service Reliability Management](https://www.servicenow.com/docs/A9UJa~Ar1d3e2gnjrfUqlw "Install the Service Reliability Management (SRM) application from the Admin Center or ServiceNow Store.").

Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=implement-aias-security-new&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select
Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For an overview of how and when the SLO creator agent generates SLOs, see [Generating service level objectives](https://www.servicenow.com/docs/8m6Kp~uJc3IfV6za6OV1AA "Use the service level objective (SLO) creator agent to auto-generate SLOs for services and configuration items (CIs). The agent can help teams adopt SLOs faster and monitor service performance.").

Role required: srm_admin

## Procedure

1. Navigate to AllService Operations WorkspaceConfigurations.
2. Select Service Reliability ManagementActivateAI-generated SLOs.
3. Configure the SLO creator agent settings.

   | Setting | Description |
   | Allow the agent to automatically generate SLOs from service alerts and outages. | Turns on or off the SLO creator agent. When the agent is active, it generates SLOs based on alerts, incidents, and outages for eligible services and configuration items (CIs). |
   | Include a policy to email the assigned team if the error budget is less than or equal to 25%. | Sends an email notification to the team assigned to the service or CI when the SLO error budget reaches 25% or lower. |
   | Email team managers when an SLO is generated, or the team if no manager is assigned. | Sends an email notification when the agent generates a new SLO. If a team manager is assigned to the service or CI, the manager receives the notification. Otherwise, the notification is sent to the group email. If no group email exists, all group members with an email address receive the notification. |
   |-|-|

   {#now-assist-itom-manage-generated-slos__choicetable_bxh_g3y_23c}
4. Select Save to implement your changes.  
   The UI displays `Settings saved`.

## What to do next

To view generated SLOs and learn how to modify them, see [View generated SLOs](https://www.servicenow.com/docs/KHbMl7myWsIYnugxOyO_dQ "View service level objectives (SLOs) generated by the SLO creator agent and review information about how they were created.") and [Edit a reliability metric](https://www.servicenow.com/docs/vzMchbCqVm5mseMAjcufhQ "Update a reliability metric to keep it relevant and aligned with your team's goals."). To configure advanced agent behavior, see [SLO creator agent system properties](https://www.servicenow.com/docs/oUnf9F0qnEOIhpMr28mf_Q "Configure how the SLO creator agent generates and activates SLOs.").
**Previous topic:** [Configuring SLO Management](https://www.servicenow.com/docs/r0lM0NBmCqmIZINm8jwmew "Configure SLO Management to help teams monitor and improve service reliability.")  
**Next topic:** [Using SLO Management](https://www.servicenow.com/docs/URAYkL_r948VR522bLRJFg "Using SLO Management ensures IT services meet customer expectations, improves service quality and transparency, and enables data-driven decision making.")

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