--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Visualizations in the Service reliability dashboard # Visualizations in the Service reliability dashboard {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Visualizations in the Service reliability dashboard The Service reliability dashboard in Service Reliability Management (SRM) provides key visualizations to monitor the health and performance of your services based on their Service Level Objectives (SLOs). These visual tools help ServiceNow customers quickly identify services that are stable, at risk, or critical by tracking error budget consumption and burn rates over time. Show full answer Show less ## Key Features * **Service State Charts:** These top-level charts display the number of services in **critical** (0% error budget remaining), **at-risk** (≤ 25% error budget remaining), and **stable** (\> 25% error budget remaining) states. They include trend lines showing service count changes over the past 12 months, helping you understand overall service reliability and identify services needing immediate attention. * **Risk Trends Over Time:** Line charts track SLOs with high burn rates (≥1) or low error budgets (≤25%) over the past year. These visualizations enable early detection of services consuming error budgets too quickly and help identify recurring reliability issues by monitoring patterns. * **SLOs Table:** This table lists all defined SLOs, sortable and customizable, showing key details such as SLO name, current reliability state, measured reliability percentage, objective target, burn rate, error budget remaining, associated service, and the assigned team. This allows you to monitor overall reliability and quickly pinpoint services or teams requiring intervention. * **Dashboard Filters and Actions:** Built on Platform Analytics, the dashboard supports standard features like filtering, customizing, duplicating, and sharing. Note that changes affect all SRM users on your instance, so create personalized dashboards by duplicating the existing one and editing it accordingly. ## Key Outcomes * Gain clear visibility into service health and reliability trends through intuitive visualizations based on error budget consumption. * Identify and prioritize services that are critical or at risk to focus remediation efforts effectively. * Detect emerging and recurring reliability risks early by tracking burn rates and error budget trends over time. * Monitor detailed SLO performance and ownership to support accountability and continuous improvement. * Leverage dashboard customization to create tailored views that suit your team's operational needs without impacting other SRM users. List of visualizations and options on the Service reliability dashboard in Service Reliability Management (SRM). ## Service state charts {#sr-service-dashboard-visualizations__section_kqm_jjl_tfc} Top-level charts show the number of services in critical, at-risk, and stable states. Their states are based on the error budget remaining on their service level objectives (SLOs). You can select the charts to view service names, adjust the time range, and access additional chart options. Note: An error budget is the amount of failure a service can experience before breaching its SLO. Each visualization also includes a trend line showing changes in service count over the past 12 months. Smaller figures indicate how the count has changed compared to a week ago, for example, ↓25 (22%) since Jun 11.{#sr-service-dashboard-visualizations__table_ehl_vjl_tfc__entry__3} | Chart | What it is | How to use it | |-|-|-| | Critical | Displays the number of services in a critical state. Critical services have 0% error budget remaining on their SLOs. | View how many services have consumed their error budgets and identify the services needing immediate attention. | | At risk | Displays the number of services at risk. At-risk services have \<= 25% error budget remaining on their SLOs. | Monitor how many services are approaching critical thresholds and find issues early. | | Stable | Displays the number of stable services. Stable services have more than 25% error budget remaining on their SLOs. | Get insights into overall service health and identify if services are staying reliable over time. | [ ] {#sr-service-dashboard-visualizations__table_ehl_vjl_tfc} ## Risk trends over time {#sr-service-dashboard-visualizations__section_ojb_3gz_tfc} Line charts track the number of SLOs with high burn rates and low error budget remaining over the past 12 months. You can use them to find recurring patterns and potential reliability risks.{#sr-service-dashboard-visualizations__table_zzq_cmz_tfc__entry__3} | Chart | What it is | How to use it | |-|-|-| | High burn rate (\>=1) | Shows the number of SLOs with a burn rate \>= 1 over time. A high burn rate indicates that the service linked to the SLO is likely to breach its error budget before the compliance period ends. For example, if a service has 30 days to meet its SLO but is using up its error budget in 15 days, the burn rate is 2. | * Find risks early by seeing when services begin consuming error budgets too quickly. * Identify emerging or recurring reliability issues by tracking burn rates over time. * Point to the chart to see the number and percentage of SLOs with a high burn rate at that time. * Select the chart to view SLO details, adjust the time range, and access additional chart options. {#sr-service-dashboard-visualizations__ul_mxm_d5z_tfc} | | Low budget remaining (\<=25%) | Shows the number of SLOs with low or no error budget remaining over time. | * Monitor how many services are nearing or have breached their SLOs. * Track rising trends, which might indicate declining reliability or recurring issues that need investigation. * Point to the chart to see the number and percentage of SLOs with little or no error budget remaining at that time. * Select the chart to view SLO details, adjust the time range, and access additional chart options. {#sr-service-dashboard-visualizations__ul_ags_tvz_tfc} | [ ] {#sr-service-dashboard-visualizations__table_zzq_cmz_tfc} ## Service level objectives (SLOs) table {#sr-service-dashboard-visualizations__section_vdx_qhz_tfc} The SLOs table lists the SLOs defined in Service Reliability Management (SRM), and it's sorted by SLO name by default. Use the table to monitor overall reliability, identify services at risk, and find the assigned teams. The SLO table includes the following columns by default. To customize the columns shown, select the gear icon. * Name - Name of the SLO. You can select the arrow to sort the table by SLO name, and you can select the name to view the SLO record. * Reliability - Current state of the SLO. For example, stable, at risk, or critical. * Measured reliability - Percentage showing the actual performance of the service. For example, if your SLO is 99.9% success, and the actual performance for the month is 99.7%, the measured reliability is 99.7%. * Objective (percentage) - Target SLO value. * Burn rate - Numeric value showing how quickly the service is consuming its error budget. * % Error budget remaining - Percentage of the error budget still available in the current compliance period. * Service - Name of the service associated with the SLO. You can select the service name to view the service record. * Assigned - Team responsible for the service. {#sr-service-dashboard-visualizations__ul_ekv_czz_tfc} ## Dashboard filters and actions {#sr-service-dashboard-visualizations__section_i5z_dkl_tfc} The Service reliability dashboard is built with Platform Analytics and includes standard dashboard features. For details on customizing, duplicating, or sharing dashboards, see the [Dashboards in Platform Analytics](https://www.servicenow.com/docs/access?context=analytics-center-dashboards&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) documentation. Note: Changes to the Service reliability dashboard affect all SRM users on your instance. To create a personalized version, either build a new dashboard or duplicate the existing dashboard and edit it. Learn more in [Create a dashboard with the in-line editor](https://www.servicenow.com/docs/access?context=create-db-in-ac&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) and [Duplicate a Platform Analytics dashboard](https://www.servicenow.com/docs/access?context=duplicate-db&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).