---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Using SLO Management

# Using SLO Management {#ariaid-title1}

Using SLO Management ensures IT services meet customer expectations, improves service quality and transparency, and enables data-driven decision making.
* **[View generated SLOs](https://www.servicenow.com/docs/KHbMl7myWsIYnugxOyO_dQ)**   
  View service level objectives (SLOs) generated by the SLO creator agent and review information about how they were created.
* **[Activate SLO-based change approval decisions](https://www.servicenow.com/docs/aWk29TNNWv5Yf7CwJSoIug)**   
  Activate Service Level Objective (SLO) change approval decisions to evaluate change requests based on SLO performance.
* **[Create SLOs, SLIs, and error budget policies](https://www.servicenow.com/docs/RUtZCPnk7cvZw7ea7LFYuw)**   
  Define service level objectives (SLOs), service level indicators (SLIs), and error budget policies to monitor service health. These tools help you and your teams track performance and respond when needed.
* **[Create a notification destination in SRM](https://www.servicenow.com/docs/2dMCp3PYi_FsMf4nYvfQDQ)**   
  Set up notification destinations to help keep teams informed about service reliability.
* **[Edit a reliability metric](https://www.servicenow.com/docs/vzMchbCqVm5mseMAjcufhQ)**   
  Update a reliability metric to keep it relevant and aligned with your team's goals.
* **[View SRM reliability metrics](https://www.servicenow.com/docs/6ZzvbvNTzxlW8tlVt3VtRg)**   
  Learn about an existing service level objective (SLO) and service level indicator (SLI).