---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate the Service Mapping Candidate skill

# Activate the Service Mapping Candidate skill {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Service Mapping Candidate skill provides ServiceNow Otto the ability to classify app service candidates and generate a description for them. The skill is active by default. If needed, administrators can activate or deactivate the skill.

## About this task

The Service Mapping agentic workflow, Analyze potential impact, uses two ServiceNow Otto skills:

* Service Mapping Candidate
* Service Mapping Candidates Impact
{#activate-sm-candidate-skill__ul_gxx_1xn_shc}

The Service Mapping Candidate skill provides names for processes and application service candidates. The skill gets details about the processes within the application service candidate, such as publisher, product, and
description. Then, it gets details about the application service candidate, such as name, and description.

## Before you begin

Before activating the ServiceNow Otto skills, you must install the ServiceNow Otto for IT Operations Management (ITOM) plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hwRPYCUe1vf5jAprSqnh1Q "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").  
You must configure the following settings:

* ITOM pro plus SKU
* Now Assist for ITOM 9.10 or ServiceNow Otto for ITOM
* Service Mapping Plus (minimum version 1.16.3)
* Now Assist for IT Service Management (ITSM) or ServiceNow Otto for ITSM
* Now Assist for Platform (minimum version 9.1.0) or ServiceNow Otto®
{#activate-sm-candidate-skill__ul_ufw_dm4_qhc}  
Important:  
This Now Assist skill is now turned on by default. The skill will be automatically available to appropriate role users for the application. This change simply activates the skill and does not touch the roles that are needed to use the skill. The new default behavior works as follows:

New customers
:   When you install a Now Assist product, designated skills will turn on automatically.

Existing customers who are upgrading

:   Any previously unconfigured skill will turn on automatically (the skill was never turned on, then off again).There is no change to Now Assist skills that are currently enabled and customized.

    Previously configured skills that were turned on, then off, will remain inactive.

Role required: admin

## Procedure

1. Navigate to AllNow Assist AdminSkills.
2. On the navigation panel, select ITOM.
3. On the Service Mapping Candidate tile, select Activate.

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