--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Connection Suggestions list # Connection Suggestions list {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connection Suggestions list The Connection Suggestions list is a tool within Service Mapping that helps you review and decide which CI (Configuration Item) connections are relevant to your application services. It assists in managing and refining the relationships between components discovered in your environment, improving the accuracy of your service maps. Show full answer Show less ## Key Features * **From / To:** Identifies the source and target CI classes, fingerprints, or processes involved in a connection. * **Target Host, IP, and Port:** Displays the host, IP address, and port of the target CI. If the target is behind a load balancer (VIP), the load balancer and its members are automatically added to the service map when selected. * **Confidence Level:** Indicates the likelihood that a connection belongs to a service instance, ranging from High (specific internal components) to Very Low (central organizational applications). This helps prioritize which connections to trust and include. * **Decision:** Shows the current status of a connection suggestion---whether it was added or excluded manually, added by rule, or undecided. * **Rule:** Identifies any Service Mapping rules applied to automatically add connections. * **VIP Indicator:** Highlights if the target host is a load balancer member, aiding in correctly mapping load-balanced resources. * **Decision Changed By:** Tracks the user or MID Server user who last changed the connection decision, supporting audit and accountability. * **Updated Timestamp:** Provides the last modification time of the connection suggestion for tracking recent changes. ## Practical Use for ServiceNow Customers By using the Connection Suggestions list, you can: * Efficiently validate and refine CI connections to ensure accurate application service maps. * Understand connection confidence levels to focus on high-value relationships in your environment. * Leverage automated rules to streamline connection management while retaining control through manual overrides. * Handle connections involving load balancers correctly by automatically including all relevant members. * Maintain visibility into changes with user tracking and timestamps for governance and troubleshooting. ## Additional Information Confidence levels are available only if fingerprint-based discovery is enabled and after application fingerprint training completes. Access to the Connection Suggestions list is via **Service Mapping \> Administration \> Connection Suggestions**. For bulk or individual CI connection management, refer to the related tasks in Service Mapping documentation. Review details of connection suggestions to decide which connections are relevant for application services. {#connection-suggestions-list__table_gq2_nkh_2nb__entry__2}{#connection-suggestions-list__VIP-connect-suggest} | Column | Description | |-|-| | From | The CI class or fingerprint process of the CI that is the connection source. This field appears only when you access connection suggestions by navigating to Service MappingAdministrationConnection Suggestions. | | To | The CI class, or fingerprint, or process of the CI that is the connection target. | | Target Host | The host of the CI that is the connection target. If the [VIP](https://www.servicenow.com/docs/oGF1V02PntBJhwTazwVumA#connection-suggestions-list__VIP-connect-suggest) column shows true, the target host is a load balancer member. When you select such a target host, the system adds the load balancer and all its members as CIs in the application service. | | IP | The IP of the CI that is the connection target. | | Port | The port of the CI that is the connection target. | | Confidence | The confidence level indicates the likelihood of this connection being part of the service instances. * High - Commonly a connection to an internal component that is only used by this specific component or application. * Medium - Commonly a connection to a middleware component used by multiple services, such as IBM MQ or Oracle WebLogic Server. * Low - Commonly a connection to an application deployed on numerous servers in the organization, typically for monitoring purposes, such as Tivoli Enterprise Monitoring Agents or MID Server. * Very low - Commonly a connection to a central application used by the entire organization, for example, Microsoft Active Directory or Okta. {#connection-suggestions-list__ul_ps2_qwr_hnb} If the confidence level appears as N/A, wait until the application fingerprints training is complete. See the [Application fingerprint training status report](https://www.servicenow.com/docs/awpBd64b8PLcgI0dhgn_cw "Review the information on the dashboard to confirm that you’re ready to discover and map application services based on machine learning (ML). Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections."). Confidence level is available only if fingerprint based discovery is enabled. See [Discover applications based on fingerprints](https://www.servicenow.com/docs/tCjy38pmTGuEWjR0GnPQeg "Discover applications based on suggestions based on ServiceNow Predictive Intelligence. Predictive Intelligence automatically classifies and categorizes the discovered running processes, as application fingerprints, and provides suggestions. ITOM Visibility uses Predictive Intelligence to perform initial analysis of discovered processes and suggest applications that you might want to discover. When using this method, ITOM Visibility automatically creates a Configuration Management Database (CMDB) configuration item (CI) class, a classifier, or a pattern for the new application CI class.") for more information. | | Decision | This value indicates the outcome of the previous action taken on this connection suggestion: * Added manually - You added a connection based on this suggestion. * Excluded manually - You removed a connection based on this suggestion. * Undecided - You reset the previous decision to add or remove a connection based on this suggestion. * Added by rule - Service Mapping added a connection based on a connection rule. {#connection-suggestions-list__ul_usb_plh_2nb} | | Rule | The rule that Service Mapping applied to add a connection. | | VIP | The target host is a load balancer member. The system shows this information only for load balancers that you previously discovered using horizontal discovery. This field appears only when you access connection suggestions by navigating to Service MappingAdministrationConnection Suggestions. | | Decision changed by | The user who changed the decision last time. If the decision was changed by a rule, this field shows the MID Server user. For more information about setting up MID Server user role, see [Create the MID Server user and grant the role](https://www.servicenow.com/docs/access?context=t_SetupMIDServerRole&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). This field appears only when you access connection suggestions by navigating to Service MappingAdministrationConnection Suggestions. | | Updated | The timestamp of when this connection last changed. | [Table 1. Connection Suggestions list columns] {#connection-suggestions-list__table_gq2_nkh_2nb} **Related concepts** * [Discovery based on Predictive Intelligence](https://www.servicenow.com/docs/noCcM0fv61wGU~k0SWOo~Q "Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections.") **Related tasks** * [Manage CI connections for a single service using suggestions](https://www.servicenow.com/docs/jvnTrcDu5rROwTU4nqEO2A "If discovery based on Predictive Intelligence is enabled, newly mapped application services include only configuration items (CIs) and CI connections added using discovery patterns. Use the suggestions for CI connections, generated by Service Mapping, to complete the application service.") * [Manage CI connections in bulk using suggestions](https://www.servicenow.com/docs/mJ48igaZEewUGLOx0V7ZUA "If the discovery based on Predictive Intelligence is enabled, the newly mapped application services include only CIs and CI connections added by discovery patterns. Use connection suggestions to decide which configuration items (CIs) to include or exclude globally. Service Mapping then updates all relevant discovered application services to reflect your decisions.") *[\>]: and then