---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Use Automated Service Suggestions

# Map application services based on Automated Service Suggestions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Map a new application service based on automatically generated suggestions. Use the Automated Service Suggestions or Service Fingerprints features to create an application service or add to an existing service.

## Before you begin

* Service Mapping Plus must be installed. For more information, see [Install Service Mapping Plus](https://www.servicenow.com/docs/oSi~VdXdAwSs0c1Qu8XIiw "You can install the Service Mapping Plus application (sn_sm_scoped_app) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.").
* The application must be ready to discover and map application services. See [Application service readiness dashboard in configurable workspace](https://www.servicenow.com/docs/awpBd64b8PLcgI0dhgn_cw "Review the information on the dashboard to confirm that you’re ready to discover and map application services based on machine learning (ML). Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections.").
* In domain-separated environments, switch to a leaf domain before you map an application service. A leaf domain is a child domain of the lowest level, meaning it does not have any child domains itself.

{#map-application-suggestion__ul_a1x_5nz_wcc}

Role required: service_mapping_admin

## About this task

Automatically generated suggestions are provided. You can also identify and choose an application service by using Service Fingerprints suggestions, which include information about the components in the application service candidates. For more information, see [Automated Service Suggestions](https://www.servicenow.com/docs/h2q8~4vgsPQ_pGsWrdgC9Q "Automated Service Suggestions simplifies the processing of mapping application services or adding to an existing service by providing application service candidates using machine learning. Mapped services provide key information to help you make data-driven decisions, prioritize services, and respond to situations.").

## Procedure

1. Navigate to WorkspacesService Mapping
2. Select ML powered candidates.  
   Note:  
   Starting with Service Mapping Plus version 1.16.3, the filtering process has been updated to include only the most relevant candidates, excluding any ignored or irrelevant ones. This enhancement requires the installation of ITOM Content Service.
3. Select an application service either based on candidate suggestions or identify services with the desired component.

   | Search method | Actions |
   | Select from candidates based on a desired component | 1. Select the Service Fingerprints tab. 2. Review the list of Service Fingerprints suggestions that include components. 3. Select your preferred application service candidate. {#map-application-suggestion__ol_mkt_wbr_ycc} |
   | Select the candidate using basic details | 1. Select the Application Service Suggestions tab. 2. Review the list of suggested application services. 3. Select your preferred candidate. {#map-application-suggestion__ol_hlv_m2r_ycc} |
   |-|-|

   {#map-application-suggestion__sm-auto-sug}
4. **Optional:** Preview the map.
   1. Select Preview map.
   2. Review the components of the proposed application service map.  
      Note:  
      This preview map might appear different from the candidate because it doesn't show absent connections. For more information, see the [Automated Service Suggestions Troubleshooting \[KB1205971\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1205971) article in the ServiceNow Support Knowledge Base.
   3. Select List navigation to return to the candidate list.
5. Select Map application service.
6. Either create an application service with the suggested candidate or add the suggested candidate to an existing application service.

* Select Create new service. On the form, fill in the fields.{#map-application-suggestion__table_xrh_ftl_wkc__entry__2}

  | Field | Description |
  |-|-|
  | Name | Pre-populated, unique name suggested for the new application service. Use this name. Enter a unique name, or select Other name suggestions for additional options. For more information, see [Name suggestions for application service candidates](https://www.servicenow.com/docs/q4HtRwgd_yDbX2qCA_Wetg "Automated Service Suggestions provides meaningful name suggestions for service identification, which you can access on the Application Service Suggestions tab in the Service Mapping workspace."). |
  | Number | Pre-populated unique ID for the application service. |
  | Description | Description of the new application service. |
  | Service owner | The user who approves of or rejects any change to the mapped application service. |
  | Service group | A specific application services group to which you want to add this service. The default All setting means the application service is available to all groups. |
  [Table 1. Map application service form]

  {#map-application-suggestion__table_xrh_ftl_wkc}
* Alternatively, to add the suggested candidate to an existing application service, select Add to existing service. Start typing the name of an existing service and select the desired service from the list.
{#map-application-suggestion__ul_jbm_pbm_wkc}

7. Select Map service.
8. **Optional:** Select View map to view the new or modified application service.
**Related concepts**   

* [Automated Service Suggestions](https://www.servicenow.com/docs/h2q8~4vgsPQ_pGsWrdgC9Q "Automated Service Suggestions simplifies the processing of mapping application services or adding to an existing service by providing application service candidates using machine learning. Mapped services provide key information to help you make data-driven decisions, prioritize services, and respond to situations.")

*[\>]: and then