---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Assess change request with analysis of potential impact

# Assess a change request with the Analyze potential impact workflow {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Analyze potential impact agentic workflow to assess the effects of a change request. This workflow highlights the potential impacted servers and suggested services to help you identify risks, benefits, and make any
necessary adjustments.

## Before you begin

Using the Analyze potential impact agentic workflow requires the installation of the following:

* Service Mapping Plus version 1.16.3.
* ServiceNow Otto for IT Operations Management (ITOM) version 2.3.0.
* ServiceNow Otto for IT Service Management (ITSM) version 11.1.3.
{#use-now-assist-analyze-impact-agentic-workflow__ul_dmk_qy5_ggc}

Role required: sn_change_write

## Role masking {#use-now-assist-analyze-impact-agentic-workflow__section_sm_role_masking}

Required role:

Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=implement-aias-security-new&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select
Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## About this task

The agent verifies the prerequisites at the beginning of the agentic workflow. If any prerequisites aren't met, the workflow stops, and you're informed so that you can acquire the prerequisites. For more information about the
agentic workflow, see [Analyze potential impact agentic workflow](https://www.servicenow.com/docs/wvd9PN8LflMhZxNzdYWUJg "The Analyze potential impact agentic workflow analyzes how a change request might impact servers and services. This analysis helps you make informed decisions about the next steps regarding the change request.").

## Procedure

Either initiate the Analyze potential impact agentic workflow using a change request number or from an open change request.

| Situation | Steps |
| Change request number is known | 1. From the header menu, select the ServiceNow Otto icon ![]() to open the ServiceNow Otto panel. 2. Select Analyze Potential Impact. 3. When prompted, enter the change request number. {#use-now-assist-analyze-impact-agentic-workflow__ol_jlf_5bt_3gc} |
| Open change request | 1. Navigate to WorkspacesService Operations Workspace. 2. Select the list icon ![](). 3. Navigate to ChangesAll. 4. Select the applicable change request from the list. 5. From the header menu, select the ServiceNow Otto icon ![]() to open the panel. 6. Select Analyze Potential Impact. {#use-now-assist-analyze-impact-agentic-workflow__ol_dcm_1dt_3gc} |
|-|-|

{#use-now-assist-analyze-impact-agentic-workflow__choicetable_rkr_bbt_3gc}  
The Analyze potential impact agentic workflow is initiated and the agent starts with the verification of the prerequisites.

## Result

In the ServiceNow Otto panel, the Analyze potential impact agentic
workflow generates an analysis of the potentially impacted relevant servers and suggested services.

The impact analysis is updated in the work notes in the change request details.

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