--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Observability tab # LogicMonitor Observability tab for Service Observability {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of LogicMonitor Observability tab for Service Observability The LogicMonitor Observability tab within the Service Details page of the Service Observability Workspace (SOW) provides dashboards and charts that display key performance and status metrics for services, hosts, and databases related to your monitored applications. This enables ServiceNow customers to gain real-time visibility into the health and resource utilization of their IT infrastructure components supporting a given service. Show full answer Show less ## Service Metrics The Application dashboard presents essential performance metrics for the selected service: * **Response Time:** Service response time in milliseconds over time, sourced from LogicMonitor. * **Status:** Service status indicator, where 1 means the service is up and 2 means it is down, sourced from LogicMonitor. Note that customized dashboards might differ from the default views. ## Host Metrics The Compute dashboard provides key metrics for hosts related to the service, enabling monitoring of resource utilization and network activity: * **CPU Busy %:** Percentage of CPU active time processing tasks. * **Memory Usage:** Percentage of memory utilization on the host. * **CPU Utilization:** Overall CPU load and usage patterns over time. * **Network RX/TX:** Bytes received and transmitted by the host over the network. All active servers supporting the service are listed, with links to detailed host information sourced from the CMDB. ## Database Metrics Separate dashboards display metrics for databases related to the service, including MySQL and PostgreSQL instances: * **Response Time:** Database response times in milliseconds. * **CPU Busy %:** Percentage of database processing power consumed. * **Memory Used %:** Memory utilization percentage by the database. * **Status:** Database status, where 1 indicates up and 2 indicates down. Additional PostgreSQL-specific metrics include the number of busy servers and maximum available servers over time. All active database instances are listed with links to detailed information, integrating data from LogicMonitor and the ServiceNow CMDB. ## Benefits for ServiceNow Customers This integration allows you to quickly assess service performance, host resource usage, and database health directly within ServiceNow. It supports proactive monitoring and troubleshooting by providing timely and detailed operational metrics sourced from LogicMonitor combined with CMDB context, helping you maintain service reliability and optimize infrastructure utilization. Dashboard and charts on the LogicMonitor Observability tab of the Service Details page in the SOW. ## Application dashboard {#logic-monitor-observability-tab-for-service-observability__section_oww_r53_zdc} This dashboard displays performance metrics for the selected service. Note: If the dashboards have been customized, they might not reflect the information shown on this page. {#logic-monitor-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3} | Chart | Description | Data source | |-|-|-| | Response Time | Response time metrics for the service, displayed in milliseconds over time. | LogicMonitor | | Status | Status metrics for the service. A value of `1` means the service is up. A value of `2` means it's down. | LogicMonitor | [Table 1. Service basic metrics] {#logic-monitor-observability-tab-for-service-observability__table_avw_x53_zdc} ## Compute dashboard {#logic-monitor-observability-tab-for-service-observability__section_bgh_vw3_zdc} This dashboard displays metrics for hosts related to the service. {#logic-monitor-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3} | Chart | Description | Data source | |-|-|-| | CPU Busy % | Percentage of time the CPU is actively busy processing tasks, showing periods of high activity versus idle time. | LogicMonitor | | Memory Usage | Percent of memory the host is using. | LogicMonitor | | CPU Utilization | Overall CPU load and usage patterns across the host, showing continuous utilization levels over time. | LogicMonitor | | Network RX - bytes transferred | Amount of data received by the host over the network, measured in bytes. | LogicMonitor | | Network TX - bytes transferred | Amount of data transmitted by the host over the network, measured in bytes. | LogicMonitor | | All Active Servers | Information for all servers the service is actively using. Select a host link to view more detailed information. | CMDB | [Table 2. Host] {#logic-monitor-observability-tab-for-service-observability__table_vsv_zw3_zdc} ## Database dashboards {#logic-monitor-observability-tab-for-service-observability__xyz} These dashboards display metrics for databases related to the service. {#logic-monitor-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3} | Chart | Description | Data source | |-|-|-| | Response Time | Response time metrics for the database, displayed in milliseconds over time. | LogicMonitor | | CPU Busy % | Percent of the database's processing power being consumed. | LogicMonitor | | Memory Used % | Percent of memory the database is using. | LogicMonitor | | Status | Status metrics for the service. A value of `1` means the database is up. A value of `2` means it's down. | LogicMonitor | | All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB | [Table 3. MySQL] {#logic-monitor-observability-tab-for-service-observability__table_e1h_1cg_d2c} {#logic-monitor-observability-tab-for-service-observability__table_i2b_ncg_d2c__entry__3} | Chart | Description | Data source | |-|-|-| | Response time | Response time metrics for the database, displayed in milliseconds over time. | LogicMonitor | | CPU Busy % | Percent of the database's processing power being consumed. | LogicMonitor | | Memory Used % | Percent of memory the database is using. | LogicMonitor | | Status | Status metrics for the service. A value of `1` means the database is up. A value of `2` means it's down. | LogicMonitor | | Busy servers | Number of busy servers for the database over time. | LogicMonitor | | Maximum servers | Maximum number of servers available for the database. | LogicMonitor | | All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB | [Table 4. PostgreSQL] {#logic-monitor-observability-tab-for-service-observability__table_i2b_ncg_d2c}