---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Operations Workspace for ITOM user interface

# Service Operations Workspace for ITOM user
interface {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Service Operations Workspace for ITOM user interface

The Service Operations Workspace for ITOM provides an integrated interface designed to help operators prioritize tasks and deliver solutions efficiently.
It centralizes alert management, workload monitoring, AI impact analysis, and operational insights, enabling IT teams to improve resolution speed and workflow management.
Show full answer Show less  
Access the workspace through **Workspaces \> Service Operations Workspace** . The **Overview tab** serves as a command center, offering real-time views of alert activity, team workload, AI efficiency, severity, and assignments. Filters allow you to tailor the view by assignment groups or teammates based on your role (e.g., evtadmin, aiopsmanager).

Note that AI-related KPIs and the AI Supervising tab require the **ServiceNow Otto for ITOM plugin** to be enabled.

## Key Features

* **Lists Page:** Provides access to predefined alert lists and allows creation of personalized lists for managing tasks effectively.
* **Record View:** Detailed alert information is accessible by selecting individual alert records, facilitating in-depth analysis and action.
* **Express List:** Offers a streamlined view of alerts for quick monitoring, resolution, impact assessment, tracking, and incident reporting.
* **Integrations Launchpad:** Consolidates events, metrics, and logs from multiple infrastructure sources into a unified system for enhanced operational insight.
* **Alert Automation:** Automates alert handling processes such as ignoring, enriching, grouping, and responding to alerts, reducing manual effort and improving reliability.
* **AIOps Dashboards:** Visual dashboards present key operational KPIs and service health metrics, enabling proactive IT environment management.

## Practical Benefits for ServiceNow Customers

* Gain a consolidated view of IT operations alerts and workloads to prioritize and manage incidents more effectively.
* Leverage AI-driven insights to identify workflow bottlenecks and accelerate issue resolution.
* Customize alert lists and filters to focus on relevant tasks and teams, improving operational efficiency.
* Utilize automated alert processes to minimize manual errors and free resources for strategic IT activities.
* Access comprehensive dashboards and integrated data for informed decision-making and proactive service management.  
Explore the interface to understand how an operator can prioritize tasks and offer solutions.

## Access Service Operations Workspace {#service-operations-workspace-ui-itom__section_gfy_gdn_nsb}

Open the workspace by navigating to WorkspacesService Operations Workspace.

## Home page {#service-operations-workspace-ui-itom__section_ugf_ycn_nsb}

The Overview tab is your team's command center. It gives you a real-time snapshot of alert activity, workload distribution, and the impact AI is having on your team's performance --- all in one place.
Spanning four areas---AI efficiency, team workload, severity, and assignments---this reveals AI's impact on resolution speed and workflow bottlenecks.

Use it to spot imbalances, track resolution speed, and see at a glance whether your team is keeping up with incoming alerts.

Use the assignment group filter (for example, em_admin --- 19 items selected) to filter your view. If you're an evt_admin, you can filter by groups you manage and groups you're a member of. If you're an aiops_manager, you can
filter only by groups you manage. Use the Teammates list to filter by teammate.

You can also reach the homepage by navigating to AllEvent ManagementOperational Home PagesAIOps Managers.

Note:  
If you don't install the ServiceNow Otto for IT Operations Management (ITOM) plugin, AI-related KPIs aren't visible. If you have the plugin enabled, you can see the AI supervising tab.

For each tile, select the ![Open in Express List]() icon to view the list of alerts in the Express List.

## List page {#service-operations-workspace-ui-itom__section_cgg_22n_nsb}

To access information on alerts from List, select the List icon (![List icon]()).

The Lists tab displays predefined lists, while the My Lists tab allows users to create and customize their own lists for personalized task management. For detailed instructions on
creating a list, see [Create a list in Service Operations Workspace for ITOM](https://www.servicenow.com/docs/ShNNwzmVy~Ip93Lu2NqAJA "Customize lists in Service Operations Workspace by creating new lists, changing their order, modifying their content, or deleting lists as needed. This flexibility allows operators to organize information according to their specific requirements, facilitating easier navigation, quicker access to relevant data, and streamlined workflow management.").  
Figure 1. Lists page

## Record view {#service-operations-workspace-ui-itom__section_ntw_1fn_nsb}

Access detailed information for any alert by selecting its alert number to open the record.  
Figure 2. Alert details page

## Express List {#service-operations-workspace-ui-itom__section_atk_qf2_qbc}

Express List offers quick alert information for efficient monitoring, resolution, impact evaluation, tracking, and incident reporting.

To access information on Express List, select the Express List icon (![Express List icon]()).  
Figure 3. Express List page

## Integrations Launchpad {#service-operations-workspace-ui-itom__section_ugy_xf2_qbc}

The Integrations Launchpad consolidates events, metrics, and logs from your infrastructure, providing insights into a unified system.

To access information on Integrations Launchpad, select the Integrations Launchpad icon (![Integration Launchpad icon]()).  
Figure 4. Integrations Launchpad page

## Alert automation {#service-operations-workspace-ui-itom__section_ss4_bg2_qbc}

Automations streamline processes, enabling timely responses to potential issues by ignoring, enriching, grouping, and responding to alerts. They reduce manual intervention, lower the risk of errors, and free up IT teams to focus
on strategic tasks, boosting system reliability and customer satisfaction.

To access information on automations, select the alert automations icon (![Alert automations icon.]()).  
Figure 5. Automations page

## AIOps Dashboards {#service-operations-workspace-ui-itom__section_znv_wf2_qbc}

The AIOps dashboards offer comprehensive visualizations of critical operational data. You can monitor KPIs, track service health, and gain valuable context on the IT environment, enabling proactive responses to issues.

To access information on dashboards, select the AIOps Dashboards icon (![AIOps Dashboards icon.]())  
Figure 6. AIOps Dashboards page

*[\>]: and then