---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Reliability Management reference

# Service Reliability Management reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about administering Service Reliability Management.
* **[SRM roles and responsibilities](https://www.servicenow.com/docs/wFG0TUq0_apOtPgOs5W14w)**   
  Roles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.
* **[Create team form](https://www.servicenow.com/docs/bRKEk3DnbSu0rmrpuwJv2w)**   
  Request to create a team to start monitoring your services.
* **[Create a shift form in Service Reliability Management](https://www.servicenow.com/docs/_B8JsL9smtnTCBo1mN~TWw)**   
  Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.
* **[Add service form](https://www.servicenow.com/docs/0CdNhkXssg0Dh9r7KdlT0A)**   
  Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.
* **[Edit service details form](https://www.servicenow.com/docs/A_TJcvmbZf4mpckJAMBQPA)**   
  Edit an existing service owned by your team.
* **[Set up escalation policies form in SRM](https://www.servicenow.com/docs/WbEpBXyLtsxfWsSwqV28mg)**   
  Escalation policies define the order and conditions in which members or devices receive notifications.
* **[Domain separation and SRM](https://www.servicenow.com/docs/py8qSj6YbByvcEqnelk5jQ)**   
  Domain separation is supported for Service Reliability Management (SRM).
* **[Create change request forms](https://www.servicenow.com/docs/A3wn33wLk4eJgi399MAx3w)**   
  Fill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.
* **[SRM incident states](https://www.servicenow.com/docs/01EIHyaO3ohUdv7Js7H~Qw)**   
  Incidents can be in a few different states depending on how they are acted on.
* **[SRM alert states](https://www.servicenow.com/docs/Ud9cD1T5Z8XMFhtaAJ2H5g)**   
  Alert can be in a few different states depending on how they are acted on.
* **[SRM change request states](https://www.servicenow.com/docs/RvkW_kL1TfoaYZaRMpMr5Q)**   
  Incidents can be in a few different states depending on how they are acted on.
* **[CMDB service classes](https://www.servicenow.com/docs/vgudKkucvS4bd5Fuh9zIWw)**   
  Service Reliability Management (SRM) typically supports several Configuration Management Database (CMDB) service classes.
* **[Troubleshoot SRM](https://www.servicenow.com/docs/CJY3AwwwlEChW2XzFRyI2w)**   
  Find answers to issues that you may encounter when using Service Reliability Management (SRM).