---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add service form

# Add service form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.

## Add a service form {#sr-add-service-form__section_akg_t4l_y1c}

For more information, see [Add a service to SRM](https://www.servicenow.com/docs/uZuFctAPkR975eZhS0~bSg "Add services to Service Reliability Management (SRM) to help your teams manage service health.").  
{#sr-add-service-form__id_jkb_z4l_y1c__entry__2}

| Field | Description |
|-|-|
| Service name | Enter a name for your service. For example, Cloud storage service. Your teams see this name in SRM. |
| Service class | Select either service instance or technology management service . |
| Business criticality | Specify how important the service is to the business: * 1 - most critical * 2 - somewhat critical * 3 - less critical * 4 - not critical {#sr-add-service-form__ul_exz_ymb_txb} |
| Operational status | Select the status of your service: * Operational * Non-operational * Repair in Progress * DR Standby * Ready * Retired * Pipeline * Catalog {#sr-add-service-form__ul_p1r_fnb_txb} |
| Short description | Describe your service to help your teams understand its purpose and other relevant information. |
[Table 1. Add services for your teams]

{#sr-add-service-form__id_jkb_z4l_y1c}