---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure Twilio to send notifications in SRM

# Configure Twilio to send notifications in SRM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Connect your Service Reliability Management (SRM) instance and Twilio account to send notifications to teams.

## Before you begin

Before you begin, you must have a String Identifier (SID) and an authentication token for an active Twilio account.  
Note:  
Performing this action requires ServiceNow expertise.

Role required: srm_admin or admin

## About this task

You can adjust what gets sent from Twilio by editing the on-call workflow in the system.

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. Select Service Reliability ManagementIntegrationsTwilio API Key.
3. Select Twilio Config.
4. In the new window, select here to edit the record.
5. Enter the Account SID value.
6. **Optional:** Enter a Validity Period value.
7. Select Connect to activate the key or Save to save your changes without activating.
{#sr-add-twilio-key__steps_x4h_mdz_rnb}
**Previous topic:** [Configure fields for escalation triggers](https://www.servicenow.com/docs/~y7yLd7jjwrIc9jn6yojeA "Configure additional fields for on-call escalation triggers in Service Reliability Management (SRM).")  
**Next topic:** [Install the Alert Automation application](https://www.servicenow.com/docs/qXzyUkoVSL0q5rvdPsk_hQ "Install the Alert Automation application and any supporting applications.")

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