---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Approve a change request

# Approve a change request for SRM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Approve a service change request in Service Reliability Management (SRM) to allow the requested action to proceed.

## Before you begin

Only open change requests are available on the Reliability tasks page.

Role required: SRM approval team or admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-approve-change-req__select-reliability-tasks}
3. Select the Changes tab.
4. Select a change request and then select the Details tab.
5. On the State field, select the list and select Approved.
6. Select Save.  
   The change request state updates from `Assess` to `Approved`.

   On approval, the new service is created and added to the SRM team. The owner is set to the person shown in the Assigned to field. And the Managed by group is set to the SRM team associated with the assignee.
{#sr-approve-change-req__steps_lby_wxt_34b}
**Previous topic:** [Configure error budget actions for breached SRM SLOs](https://www.servicenow.com/docs/AzCcaMnSMSvrcVAebTubtg "Configure the actions that the team can select when the error budget of a service level objective (SLO) is breached.")  
**Next topic:** [Configure fields for escalation triggers](https://www.servicenow.com/docs/~y7yLd7jjwrIc9jn6yojeA "Configure additional fields for on-call escalation triggers in Service Reliability Management (SRM).")

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