---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Test and activate the AIOps AI Specialist

# Test and activate the AIOps AI Specialist {#ariaid-title1}

Release version: Australia  
Updated November 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Run the AI Specialist with a real alert to preview its output before it goes live as an active member of your NOC team.

## Before you begin

* the AIOps Specialist has completed the onboarding. See [Onboard the AIOps specialist](https://www.servicenow.com/docs/EPWsInai4qktvpbUm8JGCw "Add the AIOps specialist to your team so it can start receiving and acting on alerts by assigning it a name, a role, and one or more teams.").
* At least one alert available that matches the configured scope.
* Role required: evt_mgmt_admin or evt_aiops_manager

## Procedure

1. On the AIOps AI Specialist page, select the Test tab.  
   The test panel opens.
2. Select a single alert from your environment to run the test against.  
   Tip:  
   Choose an alert that falls within the scope you configured. This gives you the most representative output. Test against an alert type that your team considers representative, not the easiest case. If the AI performs well on a typical, moderately complex alert, you can be confident in its day-to-day output.
3. Select Run.  
   The AI Specialist processes the alert and returns its findings.

4. Evaluate the quality of the output.  
   If the output is not what you expected, go back and adjust the scope or module configuration, then run the test again. You can repeat the test as many times as needed.
5. Select Save.
6. When you're satisfied with the results, select Add to team.

## Result

The AI Specialist is active and immediately starts receiving alerts that match its configured scope. Monitor its workload, queue, and performance in the [AI Specialist dashboard](https://www.servicenow.com/docs/zshgLp9sWg3VD4dooBlUHQ "The AIOps home page tracks operator activity and key metrics in real-time. It is available to all customers. Once your AI Specialist is active, additional metrics and capabilities unlock to help you measure impact, spot issues early, and report on AI performance over time.") in the AI supervising tab.

To pause the AI Specialist, deactivate it from its profile page. Your configuration is still preserved. For more information, see [Deactivate the AIOps AI Specialist](https://www.servicenow.com/docs/a73~vlOyX71Ket2s7bF~dQ "Deactivate the AIOps specialist to pause all its operations. Your configuration is preserved and you can reactivate it at any time.").