--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # CAB meeting attendance using the CAB workbench # CAB meeting attendance using the CAB workbench {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of CAB meeting attendance using the CAB workbench This guide explains how ITIL users can attend and manage Change Advisory Board (CAB) meetings using the CAB Workbench in ServiceNow. It enables users to follow the meeting agenda, view the change schedule, and approve or reject change requests if they have approval rights. Show full answer Show less ## Accessing the CAB Workbench Navigate to **Change \> Change Advisory Board \> CAB Workbench** to view the CAB meeting details and agenda. The calendar lets you see the CAB meeting schedule by day, week, or month. Selecting a meeting and choosing "Open" displays the meeting details. The interface behavior depends on the system property `snchangecab.com.snc.changemanagement.cab.usesowmeeting` and the user role `snsow.sowuser`. If set to true and the role is assigned, the meeting opens in the Service Operations Workspace; otherwise, it opens in the Core UI. ## Key Features of the CAB Workbench * **Meeting Timer and Status:** Displays elapsed meeting time with a color-coded timer indicating percentage of total meeting duration (Green to Red as time progresses). * **Agenda Item Management:** Shows the current agenda item with elapsed time. Users can select any agenda item to view details. Approvers see Approve and Reject buttons to take action with comments. * **Agenda Filters and Notifications:** Filter agenda items by categories like All, My Items, or Approved. Users can opt to receive notifications before agenda items start. * **Meeting Notes, Attendees, and Conference Info:** Displays host notes, attendee list with connection status, and any stored conference information for the CAB meeting. * **Change Request Details and Calendar Views:** View change requests in form or calendar views. The calendar supports day and month views with filters to show changes, conflicts, blackout schedules, and maintenance windows. ## Practical Benefits for ServiceNow Customers The CAB Workbench streamlines CAB meeting attendance and management by providing a centralized interface to track meeting progress, agenda items, and change schedules. Approvers can efficiently take action on change requests during meetings. The calendar views and conflict detection help in planning and avoiding scheduling issues. Notifications and detailed meeting notes enhance collaboration and meeting effectiveness. As an itil user, attend a Change Advisory Board (CAB) meeting from the CAB workbench. Follow the current agenda item, view the change schedule, and if you are an approver, approve or reject a change request. View the details of a CAB meeting and its agenda by navigating to ChangeChange Advisory BoardCAB Workbench. From the calendar, you can view the CAB meeting schedule for a day, week, or month. To view details of a meeting, select the meeting and then select Open in the pop-up window. Note: If the system property sn_change_cab.com.snc.change_management.cab.use_sow_meeting is set to true and you have the sn_sow.sow_user role, the CAB meeting opens in the CAB Workbench in Service Operations Workspace. If it is set to false, the meeting opens in the Core UI. For more information, see [Change Management properties](https://www.servicenow.com/docs/WiVpWTJnRsZPjy~pC5eOIA "Administrators can use change properties to configure Change Management behavior."). Figure 1. CAB Workbench The following components describe the different activities that you can perform in the interface: {#attend-cab-meeting-using-cab-workbench__table_nnn_dhy_nz__entry__2} | Level | Description | |-|-| | 1 | View the timer that displays the total elapsed time, the meeting name, and the scheduled date and time of the meeting. The timer count starts from zero. The color code in the timer changes based on the overall percentage of time elapsed from the total duration of the meeting: * 0% - 50%: Green * 50% - 70%: Yellow * 75% - 100%: Orange * \> 100%: Red {#attend-cab-meeting-using-cab-workbench__ul_d3t_1yr_xz}The text below the meeting name displays the total time allotted for the meeting. | | 2 | View the current agenda item. The timer displays the amount of time spent discussing the current meeting agenda item. The form area displays the details of the current agenda item that you have selected. When the current agenda item changes, the details on the form and the calendar change accordingly. If you select an agenda item that is not the current agenda item, the form area displays the details of the selected agenda item. The form area does not display details of the current agenda item even when the current agenda item is changed to the next agenda item. Note: If you are one of the approvers for the agenda item, the Approve and Reject buttons appear below the timer. You can click Approve or Reject as appropriate, enter your comments in the Confirmation pop-up window, and click Approve or Reject. | | 3 | Filter the agenda items that you want to view and click Notify me to receive a notification before the agenda item starts. Click the Pending Agenda Items list, and select the All Agenda Items, My Agenda Items, or Approved Agenda Items option. The list of agenda items appears under the filter condition list, in the order that the items appear in the agenda. | | 4 | * Meeting Notes: Displays the document note entered by the host of the meeting. * Attendees: Displays the list of attendees and also indicates whether the attendees are currently connected to the meeting. * Conference Information: Displays any content that was stored in the Conference Information field from the related CAB meeting record. {#attend-cab-meeting-using-cab-workbench__ul_pqs_jzr_xz} | | 5 | View the details of a current change in the form view or in the calendar view. Show form: Click the show form icon (![Show form icon.]()) to display change details in the form view. The Change, Planning, and Schedule tabs provide information about the change request meeting, planning, and scheduling. Show calendar: Click the show calendar icon (![Show calendar icon.]()) to display change details on the calendar form. You can select the day or the month that you want to view details of a change for. In a day view, you can click the settings icon (![Settings icon.]()) and then click the configuration icon (![Configuration icon.]()) to set relevant filter conditions. If you turn on any of the configuration filter conditions, the related change records are displayed. The change records appear in the time slot of the day that the current change implementation is planned for. In the configuration settings, you can view other potential conflicts. The conflicts can be other change requests that are scheduled for implementation by the same assignee, assignment group, or for the same configuration item. The day and month view of the calendar displays the Blackout Schedule time, Maintenance Window, and the agenda item that is in progress. In the day view, the specific time slot of the planned blackout and maintenance window is highlighted. In the calendar view, the entire day is highlighted. Note: For standard change proposals, the Change, Proposal, and Change Request Values tabs provide information on change request meeting, proposal, and change request values. The show form (![Show form icon.]()) and the show calendar (![Show calendar icon.]()) icons do not appear for standard change proposals. | [Table 1. CAB workbench] {#attend-cab-meeting-using-cab-workbench__table_nnn_dhy_nz} *[\>]: and then