---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure success score rating

# Configure success score rating {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Based on the change success score rating, a color and text is associated that is
displayed as part of the Change Success Score card. By default, four success score ratings are
available with a specific score range.

## Before you begin

Role required: admin  
The following default ratings available.

* Low
* Medium
* High
* Excellent

{#change-success-score-rating__ul_bnk_wc5_5lb}  
Tip:  
Score ratings map a calculated score range to a color and text. They don't define how the score itself is computed. For the success score formula and the default multipliers applied to each automated indicator, see [Success score calculation](https://www.servicenow.com/docs/r0FU94XwvdGHVxykHSWjUQ "To calculate the success score, formula indicators are provided. These indicators apply the multiplication operation to the data collected by the automated indicators to arrive at the final score.").

Each rating is associated with a default range and color.

The Change Success Score Ratings table is used to hold the records of the text and a color associated with the success score range.

You can choose to modify
the score range, color, introduce, or modify new rating values. The values defined here can be viewed in the Change Success Score card on the change Request form.  
Note:  
The change success score feature is installed after you activate the Change Management - change success score plugin available with the ITSM Professional subscription only. Contact your account manager for more information.

## Procedure

1. Navigate to AllChangeAdministrationChange Success Score Ratings.
2. Perform the given action based on your requirements.

   | Action | Procedure |
   | To add a new score range | Select New and fill in the range details and the color you want to associate and submit. |
   | To modify the existing range | Open the rating, and select the here link in the record information message to modify the values. |
   |-|-|

3. Select Update.
**Related concepts**   

* [Success score calculation](https://www.servicenow.com/docs/r0FU94XwvdGHVxykHSWjUQ "To calculate the success score, formula indicators are provided. These indicators apply the multiplication operation to the data collected by the automated indicators to arrive at the final score.")
* [Change success score](https://www.servicenow.com/docs/B0mqJSRYCtUEahQQJwwbWA "Use team historical data for insights into team performance. The score value helps you to determine how likely the team is to complete your change request without issues.")  
**Related tasks**   

* [Modify score calculation](https://www.servicenow.com/docs/d~xBUewqjq_2aAUtn~73Bg "Modify the multiplier values in the formula indicators to calculate the final success score.")

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