--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Explore # Exploring DevOps Change Velocity {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring DevOps Change Velocity ServiceNow® DevOps Change Velocity is designed to help Development and Change Management teams accelerate change processes by connecting their DevOps toolchain with ServiceNow. It automates change workflows and approvals while providing end-to-end visibility across the entire software delivery lifecycle---from planning and coding to testing, deployment, and operations. Show full answer Show less ## Key Features * **Change Automation:** Automates the creation, completion, and approval of DevOps change requests, enabling faster change velocity while maintaining governance through configurable auto-approve, auto-reject, or manual approval decisions. * **Change Traceability:** Tracks work items, commits, artifacts, builds, and releases within change requests to offer transparency and a single source of truth for all stakeholders. * **DevOps Insights:** Provides flow metrics, change acceleration metrics, and key performance indicators (KPIs) across the software delivery value chain, supporting data-driven decision-making. * **Integrations:** Seamlessly connects with various external DevOps tools to automate data collection and process orchestration. * **User Adoption Journey:** Supports a phased adoption model (crawl, walk, run, fly) to help organizations incrementally implement automation and maximize value. * **Dashboards:** Includes DevOps Insights dashboard for evaluating process results and the DevOps Pipeline UI for visual pipeline execution analysis. ## Benefits by Role * **Developers:** Reduce manual data entry and administrative tasks, shorten feedback loops, and enable continuous work within familiar tools through automated change request handling. * **Change Managers:** Accelerate change processes via automation, focus on changes requiring human intervention, and simplify audit responses with automated documentation and governance. * **Release Managers:** Gain enhanced visibility into release plans and progress, reduce manual tasks, and improve release reliability through automation and integration. * **Application Development Leadership:** Obtain comprehensive cross-team visibility, normalized performance data, and insights to identify and address value stream bottlenecks. * **Operations and Support Teams:** Use a unified tool to manage changes and incidents, improve change-to-incident correlation, and reduce Mean Time to Resolution (MTTR) with better visibility. * **IT Compliance Officers:** Ensure compliance through automated policy enforcement, improved control, and transparent data gathering to measure risks effectively. ## Practical Implications for ServiceNow Customers By implementing DevOps Change Velocity, ServiceNow customers can expect streamlined change management processes tightly integrated with their DevOps toolchain. This results in faster change approvals, improved governance, enhanced visibility across teams and value streams, and reduced manual overhead. The application supports incremental adoption, enabling teams to progressively automate and optimize their change workflows aligned with organizational needs and maturity. Learn how ServiceNow® DevOps Change Velocity helps your Development and Change Management teams accelerate change and connect their DevOps tool chain with ServiceNow to automate change processes. ## DevOps Change Velocity overview {#dev-ops-landing-page__section_zlk_5qm_x5b} DevOps Change Velocity collects data from your DevOps planning, coding, testing, and orchestration tool chain to provide visibility across the entire software delivery life cycle. This enables a single view for both the Development team and the Operations team across the end-to-end activities (plan, develop, build, test, deploy, and operate). The DevOps Change Velocity application provides the following major benefits: Change automation : Automate the change workflow and approval decisions to increase change velocity while ensuring governance and control. Create and complete DevOps change requests automatically and automate approval decisions based on input data (auto-approve, auto-reject or manually approve). Change traceability : Track the progress of your work items, commits, artifacts, builds, and releases using the change requests to lend additional transparency and provide a single source of truth to all the personas involved. DevOps Insights : View flow metrics, change acceleration metrics and other KPIs across the end-to-end software delivery value chain and connected tools. To learn about the tools that the DevOps Change Velocity application supports, see [DevOps Change Velocity integrations](https://www.servicenow.com/docs/qSBq1n771cxd1ygmFSVUrA "Get an overview of how DevOps Change Velocity integrates with your external DevOps toolchain and the tools supported for this integration."). To understand how you can incrementally progress to get value faster using DevOps Change Velocity, see [User journey for DevOps Change Velocity](https://www.servicenow.com/docs/ae6lN79gC0XLyKRD0Lnr5w "Review the adoption journey of the DevOps Change Velocity application to enable a phased (crawl, walk, run, fly) approach toward complete automation of change approvals."). ## Benefits of DevOps Change Velocity according to persona {#dev-ops-landing-page__section_qkb_rqm_x5b} {#dev-ops-landing-page__table_rdw_ngy_v5b__entry__3} | Persona | Challenges | DevOps Change Velocity benefits | |-|-|-| | Developer | * Long feedback loop for change approval * Manual collection of data * Swivel chair (entering data in multiple interfaces) from changes to work items * Lack of end-to-end visibility of the entire DevOps life-cycle * Significant time spent on admin tasks {#dev-ops-landing-page__ul_cd5_vhy_v5b} | * Automated data collection process through integrations * No time lost in manually creating a change request or providing evidence manually * More time for actual development work * Developers can keep working in their own tools {#dev-ops-landing-page__ul_fgf_xky_v5b} | | Change manager | * Difficulty in handling an increasing number of changes * Not able to focus on only the changes that truly need human intervention * Manual work to respond to audit request * Significant time spent on gathering data {#dev-ops-landing-page__ul_jyr_yhy_v5b} | * Accelerate change process with automated flows * Visibility over pipeline, tests, and change in a single tool * Automated documentation of change content and controls * Automate appropriate change governance driven by data * One-click audit response {#dev-ops-landing-page__ul_k2m_1ly_v5b} | | Release manager | * Lack of correlation between changes and release to measure progress * Unable to eliminate manual tasks from delivery processes {#dev-ops-landing-page__ul_v2z_c3y_v5b} | * Enhanced visibility into the release plan and progress * Automation of more tasks with integrations * Improved release reliability {#dev-ops-landing-page__ul_lk3_2ly_v5b} | | Application development leadership | * Lack of visibility across teams and value streams * Lack of team performance comparison data * Inability to identify and resolve performance bottlenecks {#dev-ops-landing-page__ul_nhj_g3y_v5b} | * Visibility into the entire value stream * Normalized views of team performance * Identify bottlenecks and take appropriate action {#dev-ops-landing-page__ul_ilj_hly_v5b} | | Operations and Support teams | * Limited forecast and speed of remediation * Lack of visibility over change content and impact * Too many tools to correlate change, release, and incidents {#dev-ops-landing-page__ul_csw_l3y_v5b} | * Single tool to manage changes and incidents * Easier correlation between change and incident * Reduced Mean Time to Resolution (MTTR) from improved visibility {#dev-ops-landing-page__ul_pc5_jly_v5b} | | IT compliance officer | * Limited visibility to ensure compliance * Lack of transparency of data and process to measure risks {#dev-ops-landing-page__ul_ev3_q3y_v5b} | * Ensure compliance with automated change policy * Improved control and visibility with automated gathering of data {#dev-ops-landing-page__ul_lmt_lly_v5b} | [ ] {#dev-ops-landing-page__table_rdw_ngy_v5b} Explore more details such as the user adoption journey, supported integrations, and Insights in the following sections. * **[User journey for DevOps Change Velocity](https://www.servicenow.com/docs/ae6lN79gC0XLyKRD0Lnr5w)** Review the adoption journey of the DevOps Change Velocity application to enable a phased (crawl, walk, run, fly) approach toward complete automation of change approvals. * **[DevOps Change Velocity integrations](https://www.servicenow.com/docs/qSBq1n771cxd1ygmFSVUrA)** Get an overview of how DevOps Change Velocity integrates with your external DevOps toolchain and the tools supported for this integration. * **[DevOps dashboards](https://www.servicenow.com/docs/iKiZOOeYd3CeBDVtMoTugg)** Use the DevOps Insights dashboard to evaluate the results of your overall DevOps process. Use the DevOps Pipeline UI view to visually analyze your pipeline executions.