--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Configure the Admin Center # Use the Admin Center in Digital Portfolio Management {#ariaid-title1} Release version: Australia Updated October 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use the Admin Center in Digital Portfolio Management The Admin Center in Digital Portfolio Management (DPM) enables administrators with theDPM Admin role \[sndpm.dpmadmin\]to set up and configure the DPM Workspace for their organization. It guides users through the configuration of services, offerings, business applications, and service instances, providing visibility into the full service and application lifecycle. The Admin Center offers a structured, step-by-step setup experience enriched with tool-tips, resource links, and access to configuration tables. Show full answer Show less To access the Admin Center, navigate to **All \> Digital Portfolio Management \> DPM Admin Center**. Demo data users in the base system already have admin access and can be impersonated for testing. ## Key Features * **Overview tab:** Guided setup for configuring service portfolios, business application portfolios, KPI groups, and exploring settings. Step navigation allows moving forward, back, or jumping to any step, with completion indicators. * **Settings tab:** Enables detailed configuration of solutions including services, offerings, applications, and instances. Set up header fields, plan/build/run/risk/info fields, portfolio properties, KPI groups, DevOps, and email properties. Control visibility of main tabs and content sections. * **Troubleshoot tab:** Allows recalculating availability results and indicators for selected service offerings within a defined date range, with unlimited recalculations and progress monitoring. * **Additional configurations:** Customize page header fields, Info tab sections, scheduled KPI email reports to solution owners, and personal portfolio solution cards to tailor the DPM Workspace presentation and notifications. * **Relationship views:** Provides comprehensive insights into business applications and service instances, showing related incidents, problems, and changes for better lifecycle management. ## Practical Benefits for ServiceNow Customers Using the DPM Admin Center streamlines the setup and ongoing management of your digital portfolio by providing a clear, guided approach to configuring essential components. It ensures your organization's service and application portfolios are accurately represented and monitored within the DPM Workspace. The ability to customize views and notifications helps keep stakeholders informed and supports proactive management of service availability and performance. Troubleshooting tools facilitate maintaining accurate and up-to-date data, enhancing operational visibility and decision-making. The Admin Center in Digital Portfolio Management (DPM) provides administrators a guided walk-through to set up and configure the DPM Workspace for the organization. The provided information and configuration prompts enable visibility into the end-to-end service and application life-cycle. With a DPM admin role \[sn_dpm.dpm_admin\], access the DPM Admin Center to set up and configure the DPM experience for the organization. The Admin Center provides easy to follow setup steps and includes tool-tips and links to resources, plugins, and configuration tables. ## Access the DPM Admin Center {#dpm-admin-center__section_yvy_yrq_y1c} To access the DPM Admin Center, you must have the DPM Admin role \[sn_dpm.dpm_admin\]. Note: Demo data users that come with the base system have been assigned the Admin role \[sn_dpm.dpm_admin\]. You can impersonate one of the demo data users to test the Admin Center. Navigate to AllDigital Portfolio ManagementDPM Admin Center. The Admin Center has three tabs: Overview, Settings, and Troubleshoot. ## Overview tab {#dpm-admin-center__section_hmp_jnl_y1c} The Overview tab enables you to do the following: * Follow the guided setup to configure services with offerings, business applications, and service instances. * Configure key performance indicator (KPI) groups. * Explore the settings. * Create and review service portfolios. * Create and review business application portfolios. * Access helpful resources for more information. {#dpm-admin-center__ul_d44_x5l_y1c} ## Navigate the configuration steps {#dpm-admin-center__section_e4n_fwr_1bc} * Select Configure on a solution card from the Overview tab. * Follow the guided walk-through. Each step has its own prompts, instructions, and conditions to set up your data in the DPM Workspace. Note: When you see the information icon (![Information icon.]()) next to a step heading, select it to view more information about that step. * Navigate through the setup steps in one of two ways. 1. Select the step number and title to perform the configuration for that step.A completed step shows a check mark instead of a number. 2. Select Next to move to the next step and Back to return to the previous step. {#dpm-admin-center__ol_z25_yry_1bc} {#dpm-admin-center__ul_gyv_mwr_1bc} You can navigate to any step at any time to update the configuration settings. Important: If you see an empty screen while configuring, you most likely don't have access for that action. To resolve access issues, contact your administrator. ## Settings tab {#dpm-admin-center__section_fbk_2vl_y1c} The Settings tab enables you to do the following for solutions (services, service offerings, business applications, and service instances): * Configure: * Header fields * Plan fields (Service and offering properties and Business application properties) * Build fields (Service and offering properties and Business application properties) * Run fields * Risk fields (Business application properties) * Info fields * Portfolio properties * General information fields on the Info tab * Personal portfolio solution cards * KPI group properties * DevOps properties * Email properties {#dpm-admin-center__ul_t4s_htf_bcc} * Show or hide the main tabs. * Show or hide content sections from each of the main tabs. * Access resources for additional help. {#dpm-admin-center__ul_w5k_vvl_y1c} ## Troubleshoot tab {#dpm-admin-center__section_gdr_yhx_sdc} The Troubleshoot tab enables you to recalculate availability results and indicators for service offerings. 1. Select the services and offerings that you'd like to recalculate availability. 2. Set the start and end dates for the recalculation period. 3. Select Recalculate availability to generate the results. {#dpm-admin-center__ol_yty_kw2_tdc}There's no limit to how many times you can run the recalculation. You can also check the recalculation progress by selecting Check status in the event log. ## More options in the DPM Admin Center {#dpm-admin-center__section_onx_fyf_bdc} * **[Configure page headers in the DPM Admin Center](https://www.servicenow.com/docs/xgpzKdb9EtU~dwpNOu8hTA)** Configure the page header fields for your solutions in the DPM Admin Center. Your configuration determines how the header fields are displayed in the DPM Workspace. * **[Configure the Info tab in the DPM Admin Center](https://www.servicenow.com/docs/tukYKcIi9Q8TIYG1F6ebqg)** Show or hide various sections of the Info tab for your solutions in DPM. You can also configure the general information fields. Your configuration determines how the fields are displayed in the General info section of the Info tab in the DPM Workspace. * **[Configure scheduled email reports in DPM Admin Center](https://www.servicenow.com/docs/Bho~yB8Ne37kUWZ_OUXHtw)** Send periodic emails of KPI metrics to the DPM solution owners. * **[Configure personal portfolio solution cards in the DPM Admin Center](https://www.servicenow.com/docs/RrjjaNIoiJabC7e9Y25CzA)** Configure the fields that display on the personal portfolio solution cards in the DPM Admin Center. Your configuration determines the fields that display on each solution card in the DPM Workspace. * **[View relationships of business applications and service instances in the DPM Admin Center](https://www.servicenow.com/docs/CZe25hij6S_N1X5Hv_epnA)** In the DPM Admin Center, you can see a comprehensive view of your business applications and service instances. You can see incidents, problems, and changes that are related to your business applications and incidents and changes that are related to your service instances. *[\>]: and then