--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Homepage # Digital Portfolio Management Workspace homepage {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Digital Portfolio Management Workspace homepage The Digital Portfolio Management (DPM) Workspace homepage serves as the central hub for navigating your solutions and portfolios. Upon logging into your ServiceNow instance, you can access the DPM Workspace and personalize your homepage to track the solutions that are most relevant to you. The system retains your personalizations for future logins. Show full answer Show less ## Key Features * **Personalized Homepage:** Customize your homepage to highlight the solutions you prioritize, with a welcome message and an overview video about DPM. * **Current Status Section:** Displays solution cards for associated solutions, indicating their status with color-coded attributes (good, moderate, critical). * **Search and Filter Options:** Tools to streamline what you see, enhancing your ability to focus on relevant data. * **Portfolio Sections:** Includes personal and enterprise portfolios, as well as a recently viewed section, making navigation easier. * **Needs Attention Attributes:** Each solution card indicates issues that require attention, with customizable thresholds for alerts. ## Key Outcomes By utilizing the DPM Workspace homepage, you gain a comprehensive view of your solutions' statuses, enabling informed decision-making. The ability to personalize views and set specific thresholds for alerts ensures you can effectively manage your portfolios. Additionally, transitioning away from Internet Explorer 11 is recommended for optimal performance. The Digital Portfolio Management (DPM) Workspace homepage is the starting point where you navigate to all aspects of your solutions and portfolios. You're encouraged to personalize your Digital Portfolio Management (DPM) homepage so you can view and track the solutions that matter to you most. ## DPM Workspace overview {#dpm-explore-landing__section_u5f_hss_fzb} The DPM homepage (![Home.]()) is the central area where you see the status of all your solutions. To access DPM, log in to your provided ServiceNow instance and then select Workspaces \> Digital Portfolio Management. When you first log in to the DPM Workspace, the system uses certain fields to generate a set of default solution cards that display on your homepage. After you personalize your homepage, the system remembers your updates in the dpm_home_page_item table so that next time you log in to the workspace, your personalized homepage displays. For information on the first login solution cards, see [Digital Portfolio Management homepage default solution cards](https://www.servicenow.com/docs/g29bYg2Z8tdEzTkgy6Qg5Q "Digital Portfolio Management uses certain fields to auto-generate a set of default solution cards to display on your DPM homepage. After you add or remove solutions from your homepage, DPM remembers your updates by displaying your personalized solutions cards instead of the auto-generated set."). The homepage includes the following main areas. * A personalized message that welcomes you and a link to an overview video about DPM. * A Current status section that contains solution cards with solutions that you're associated with based on system-defined fields. You're encouraged to personalize the solutions in this section. The layout enables you to see a holistic picture of all solutions you care about. Tip: If you don't see any solution cards (an empty state), select Add items to add solutions to your homepage. * Solution cards list needs attention attributes, which vary depending on the type of solution. At a glance, you can see each attribute name and the number of times it affects the solution. Also, the color and status icon determine if the needs attention attribute marks the solution as good, moderate, or critical. Note: The data on each solution card reflects current data at the time that you view the page. Refresh the page (![Refresh icon]()) to update the data. * Fields to enable you to search, filter, and personalize what you see on your DPM Workspace homepage. For more information, see [Personalize the Digital Portfolio Management Workspace home page](https://www.servicenow.com/docs/etDLqcnwKVO3LFchFZYxIg "Personalize your Digital Portfolio Management (DPM) Workspace home page to meet your needs. You can edit the status conditions of each solution, add solutions, search for solutions, and filter solutions by status and by type."). * A Personal portfolios section that shows personal portfolios that you recently visited in DPM. You can also select the link to go to the personal portfolios page. * An Enterprise portfolios section that shows enterprise portfolios that you recently visited in DPM. You can also select the link to go to the enterprise portfolios page. * A Recently viewed section that shows items that you recently visited in DPM. {#dpm-explore-landing__ul_gmf_lfv_zyb} ## Current status solution cards {#dpm-explore-landing__section_ipd_ggv_zyb} You're encouraged to personalize the Current status section to see those solutions that matter to you most. Each solution card provides you with detailed information about your solutions. See the image and corresponding numbers for more information. Important: For the Australia release and later, the labels for the items in the \[cmdb_ci_service_technical\] table and \[service_offering\] table are Technology Management Service and Technology Management Service Offering, respectively. Prior to the Australia release, the labels are technology management service and technology management service Offering. 1. Solution name and type (service, service offering, business application, or service instance). 2. Actions menu ![Actions menu icon]() to view the solution's details, its relationship map, or remove the item from your homepage. For more information, see [Personalize the Digital Portfolio Management Workspace home page](https://www.servicenow.com/docs/etDLqcnwKVO3LFchFZYxIg "Personalize your Digital Portfolio Management (DPM) Workspace home page to meet your needs. You can edit the status conditions of each solution, add solutions, search for solutions, and filter solutions by status and by type."). 3. Needs attention attributes that determine the status of each card. Needs attention attributes differ based on the solution type. {#dpm-explore-landing__ol_nsh_c4v_zyb} ## Needs attention default thresholds {#dpm-explore-landing__section_ls3_hws_fzb} DPM comes with default thresholds for Needs attention attributes. You're encouraged to personalize the thresholds to define your metrics for good, moderate, and severe. See [Personalize the Digital Portfolio Management Workspace home page](https://www.servicenow.com/docs/etDLqcnwKVO3LFchFZYxIg "Personalize your Digital Portfolio Management (DPM) Workspace home page to meet your needs. You can edit the status conditions of each solution, add solutions, search for solutions, and filter solutions by status and by type."). {#dpm-explore-landing__table_gnb_ls5_bzb__entry__4} | Color | Symbol | Meaning | Default threshold | |-|-|-|-| | Green | ![Green circle]() | Good | No value (empty) | | Orange | ![Orange circle]() | Moderate | * Critical incidents: Empty * Outages: Empty * Changes: Empty * Alerts: 3 * Risks: 1 * Audits: Empty {#dpm-explore-landing__ul_d5j_1nl_fzb} | | Red | ![Red circle]() | Severe | * Critical incidents: 1 * Outages: 1 * Changes: Empty * Alerts: 10 * Risks: 3 * Audits: Empty {#dpm-explore-landing__ul_fmn_hnl_fzb} | [Table 1. Needs attention default thresholds] {#dpm-explore-landing__table_gnb_ls5_bzb} ## Browser support for workspaces {#dpm-explore-landing__section_rfw_l4t_hjb} Important: Due to significant performance issues, ServiceNow recommends that customers migrate away from Internet Explorer 11. For more information, refer to [KB0683275](https://support.servicenow.com/kb_view.do?sysparm_article=KB0683275). **Related tasks** * [Personalize the Digital Portfolio Management Workspace home page](https://www.servicenow.com/docs/etDLqcnwKVO3LFchFZYxIg "Personalize your Digital Portfolio Management (DPM) Workspace home page to meet your needs. You can edit the status conditions of each solution, add solutions, search for solutions, and filter solutions by status and by type.") **Related reference** * [Digital Portfolio Management homepage default solution cards](https://www.servicenow.com/docs/g29bYg2Z8tdEzTkgy6Qg5Q "Digital Portfolio Management uses certain fields to auto-generate a set of default solution cards to display on your DPM homepage. After you add or remove solutions from your homepage, DPM remembers your updates by displaying your personalized solutions cards instead of the auto-generated set.") **Related topics** * [List of workspaces](https://www.servicenow.com/docs/access?context=list-of-workspaces&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)