--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Life-cycle management # Digital Portfolio Management life-cycle management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Digital Portfolio Management life-cycle management The Digital Portfolio Management (DPM) Workspace in ServiceNow supports managing solutions through the plan-build-run life-cycle model. It centralizes data from various ServiceNow products, allowing solution owners to manage their services, applications, or products effectively. DPM provides visibility into solutions that may impact services or products relevant to your organization. Show full answer Show less To fully utilize the DPM experience, including data viewing and basic actions, customers must install the necessary plugins and roles. The DPM life-cycle phases come pre-configured but are fully customizable to align with your organization's workflows. ## Plan-Build-Run Life-cycle Phases * **Plan:** Enables solution planning by tracking epics, stories, and sprint progress. It supports backlog management, prioritization, and pipeline movement. You can review and promote ideas, view demands, projects, initiatives, and roadmap dependencies. * **Build:** Focuses on tracking active projects with status updates, percent complete metrics, overdue milestones, and critical issues. It monitors work volume delivery and supports viewing changes and improvement initiatives with status and backlog growth insights. * **Run:** Provides operational performance monitoring through key performance indicators (KPIs), such as solution availability, incident counts, customer satisfaction scores, and subscriber numbers. It also delivers alerts on impacts and breakdowns of child offerings. ## Key Features * **Centralized data integration:** Surfaces data from ServiceNow Governance, Risk, and Compliance, DevOps Insights, and Performance Analytics into a unified workspace. * **DevOps metrics:** Includes flow and accelerate metrics for detailed visibility into software development life cycles, supporting both scrum and waterfall methodologies. Admins must enable the DevOps system property to access these features. * **Performance Analytics indicators:** Provide historical performance data (up to 6 months with a standard license) and snapshot views to gauge solution performance against commitments. * **Risk and compliance management:** Assesses hardware/software models and technology risks, confirms risk conformance, and facilitates risk remediation tasks. ## Practical Benefits for ServiceNow Customers * Enables comprehensive life-cycle management of digital solutions, improving visibility and control over planning, execution, and operational phases. * Supports strategic prioritization and resource allocation by providing real-time progress and performance data. * Helps anticipate and mitigate risks through integrated risk and compliance insights. * Facilitates coordination between development and operational teams via integrated DevOps metrics and change management status. ## Configuration and Administration Administrators can tailor the DPM workspace and records to fit organizational needs through configuration settings and UI Builder. Enabling certain features, such as DevOps metrics, requires activating specific system properties. For detailed configuration guidance, refer to the Digital Portfolio Management administration documentation. The Digital Portfolio Management (DPM) Workspace enables you to work in the plan-build-run life-cycle model. You can manage solutions that you own and view solutions that may have an impact on services or products that you care about. The DPM plan-build-run life cycle surfaces data from other ServiceNow® products in a central location. To view data and take basic actions in the DPM experience, you must install the plugins and roles. For more information, see [Digital Portfolio Management related applications and data sources](https://www.servicenow.com/docs/_fmlrT2FIa8MnV8q5g7l3A "Digital Portfolio Management (DPM) enables you to use related applications to view and edit service details in the plan-build-run life cycle. All related applications are optional, so they aren't required to use the DPM experience."). Listen to an overview of the DPM team, the application, and how it works for solution owners in the plan-build-run life cycle: [TechBytes, Episode 63](https://www.youtube.com/watch?v=73J2e5FuRwc&t=153s). The life-cycle management phases come standard with DPM but all records are fully configurable to match how you work. For information on how Admins can control the configuration in DPM, see [Configure the Digital Portfolio Management experience](https://www.servicenow.com/docs/ZltCF_x9Zt31udOP6eF9Xg "If your organization doesn't use certain modules or life-cycle phases in Digital Portfolio Management (DPM), then configure the experience by hiding those elements from user views."). For information about other configurations, see [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US). {#dpm-lifecylce-management__table_wrf_jmf_gsb__entry__3} | Plan | Build | Run | |-|-|-| | Plan within the context of your solutions (services, applications, or products). | Track the progress of work being delivered for your solutions, including epics and stories in the current sprint. | Monitor critical key performance indicator (KPI) results and operational performance of your solutions. | | * View the roadmap and roadmap dependencies (launches Strategic Planning). * View the backlog and rearrange each planning type to prioritize and move some into the pipeline. * View the summary of what's been planned for the solution: * Review ideas and their state, and promote new ideas. * See demands within the solution's planning organization and hierarchy. * View projects and improvement initiatives. {#dpm-lifecylce-management__ul_jzw_pmf_gsb} {#dpm-lifecylce-management__ul_wxx_nmf_gsb} | * View the status of current projects. * View active projects with percent complete metrics (with a color grid and a list view). * See projects that are overdue or have missed key milestones. * View projects with critical issues. * Assess how teams are delivering on the volume of work. {#dpm-lifecylce-management__ul_f5x_smf_gsb} * View changes and improvement initiatives: * View status with a color grid and a list view. * See what's overdue by month. * View upcoming changes. * View change backlog growth in the last 30 days. {#dpm-lifecylce-management__ul_g5x_smf_gsb} * View DevOps information for business applications: * View flow metrics from DevOps Insights to view details on epics, bugs, stories, and works in progress in the context of your business applications. * View accelerate metrics from the DevOps Change workspace to manage scrum and waterfall development and to gain visibility into your software development life cycle. {#dpm-lifecylce-management__ul_szy_h4g_dwb} Note: To view DevOps accelerate metrics and flow metrics in DPM, admins must enable the DevOps system property. See [Configure the Digital Portfolio Management experience](https://www.servicenow.com/docs/ZltCF_x9Zt31udOP6eF9Xg "If your organization doesn't use certain modules or life-cycle phases in Digital Portfolio Management (DPM), then configure the experience by hiding those elements from user views.") for more information. {#dpm-lifecylce-management__ul_qsm_rmf_gsb} | * View a performance snapshot and details of your solutions using Performance Analytics indicators. Note: If you have a standard license for Performance Analytics, then you see historical data (the last 6 months), and you can't edit the Performance Analytics indicators. See [KB1637474](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637474) for information about KPI results on DPM pages. * Gauge performance against commitments. * See the availability of the solution as a percentage. * See the number of new incidents. * View the number of subscribers. * See the customer satisfaction score. * View child offering breakdowns. {#dpm-lifecylce-management__ul_tnd_h4f_gsb} * Receive alerts to current and ongoing impacts. * View business application deployments: * Assess hardware and software models and technology risk using data from ServiceNow® Governance, Risk, and Compliance. * Confirm risk conformance and act on risk remediation tasks. * View accelerate metrics from the DevOps Change Workspace to manage scrum and waterfall development and to gain visibility into your software development life cycle. Note: To view DevOps accelerate metrics in DPM, admins must enable the DevOps system property. See [Configure the Digital Portfolio Management experience](https://www.servicenow.com/docs/ZltCF_x9Zt31udOP6eF9Xg "If your organization doesn't use certain modules or life-cycle phases in Digital Portfolio Management (DPM), then configure the experience by hiding those elements from user views.") for more information. {#dpm-lifecylce-management__ul_pgx_vrf_gsb} {#dpm-lifecylce-management__ul_zbv_wmf_gsb} | [Table 1. Life-cycle management phases in DPM] {#dpm-lifecylce-management__table_wrf_jmf_gsb} **Related concepts** * [View service and service offering details](https://www.servicenow.com/docs/v~DdTXS4xofTQ05RWi6Jsw "View information about services and service offerings that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the life-cycle phase information in tabs — Plan, Build, Run, and Info.") * [View business application details](https://www.servicenow.com/docs/XfTIzsjf5UaU6waqQ~8wpQ "View information about business applications that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the business application life-cycle phase information in tabs — Plan, Build, Run, Risk, and Info.") * [View service instance details](https://www.servicenow.com/docs/MBT8gyEBibgceFw1zlaj9Q "View information about service instances that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the service instance life-cycle phase information in tabs, primarily Run and Info. The Risk tab displays when you have the Technology Lifecycle Management plugin [sn_apm_tpm] installed.")