---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Employee experience

# Employee experience in Simplified IT Service Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Simplified IT Service Management provides a comprehensive employee or requester experience with an AI chat first approach to find answers, request items, check status, and create incidents.
* **[Employee experience in Employee Center](https://www.servicenow.com/docs/FYxQAfzWzCKRZ6qrnSWQZg)**   
  Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.