---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Explore

# Employee Slate for ITSM {#ariaid-title1}

Release version: Australia  
Updated September 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employee Slate for ITSM displays active outages and degradations through the Service Health Broadcast widget, which provides plain-language summaries from Otto. Employees can check in for walk-in IT help, book appointments
through the Tech lounge widget, or start check-in conversationally with Otto.

You can see this experience in the Employee Slate for ITSM homepage.  
Note:  
Otto is an AI agent. Summaries it generates may not always be accurate. Review AI-generated content before acting on it.

## Employee Slate for ITSM users {#explore-employeeworks-itsm__explore-employeeworks-itsm-users}

{#explore-employeeworks-itsm__table_explore_users__entry__2}

| User | Description |
|-|-|
| Requester or Employee | Any user that can access Employee Slate for ITSM. |
[ ]

{#explore-employeeworks-itsm__table_explore_users}

## Employee Slate for ITSM benefits {#explore-employeeworks-itsm__explore-employeeworks-itsm-benefits}

The Service Health Broadcast widget lets employees see active outages and degradations without leaving the current page, and ask Otto for a plain-language summary.

Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots.

Use Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking.

## What to explore next {#explore-employeeworks-itsm__explore-employeeworks-itsm-links}

* To set up the Service Health Broadcast widget and configure service tiers, see [Configure Employee Slate for ITSM](https://www.servicenow.com/docs/zFJZqDw7Pusty7niinh6fg "Use Employee Slate for ITSM to manage IT service requests using Employee Slate for Moveworks or with Employee Slate (built for Now Assist).").
* To view outages and request summaries from Otto, see [Use Employee Slate for ITSM](https://www.servicenow.com/docs/bDVbHbvL7ngEqbVEoC7YmQ "View active outages and degradations using the Service Health Broadcast widget. Ask Otto for a summary of current issues, check in for walk-in help, or book appointments using the Tech Lounge widget.").
* To check in for a walk-in visit, view your place in the queue, or book an appointment at the Tech lounge, see [Use Employee Slate for ITSM](https://www.servicenow.com/docs/bDVbHbvL7ngEqbVEoC7YmQ "View active outages and degradations using the Service Health Broadcast widget. Ask Otto for a summary of current issues, check in for walk-in help, or book appointments using the Tech Lounge widget.").
* To check in or book through a conversation with Otto, see [Use Employee Slate for ITSM](https://www.servicenow.com/docs/bDVbHbvL7ngEqbVEoC7YmQ "View active outages and degradations using the Service Health Broadcast widget. Ask Otto for a summary of current issues, check in for walk-in help, or book appointments using the Tech Lounge widget.").
{#explore-employeeworks-itsm__ul_explore_links}