---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Operational Success Admin Console

# Operational Success Admin Console {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Operational Success dashboard provides a consolidated view of the end-to-end performance of the IT processes that are implemented.

## Prerequisites {#admin-console-os__section_wx2_mnr_2bc}

Assign the following roles to the users who need access to Success Dashboard:

* `sn_sd.success_dashboard_admin`: Configure the dashboard settings, manage KPIs, and high-level breakdowns.
* `sn_sd.success_dashboard_read`: View the dashboard, KPIs, and high-level breakdowns.

{#admin-console-os__ul_rpj_rwp_clc}[Success Dashboard indicators user roles and responsibilities](https://www.servicenow.com/docs/1J0~6I_Ke8PU177Z4OwHVw "Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.")For details about each role, see

## Configure {#admin-console-os__section_gwk_w5r_2bc}

Tabs and dashboards: Map a KPI category such as Incident, Problem, Change, Request, and so on as an Operational Success dashboard tab to view the ITSM processes performance in your organization. Use this option to map the Performance Analytics dashboard associated with these KPI categories.

## Advanced options {#admin-console-os__section_ahr_x5r_2bc}

Review and configure the data visualization available in the base system for Incident, Problem, Change, Request, Interaction, Service catalog, Major Incident, Password Reset, and
Walk-up Experience.  
The roles are provided with the application and you don't create them. To give a user access, add the role to the user record:

1. Navigate to AllUserUsers.
2. Open the user record.
3. On the Roles tab, select Edit, add the role, and select Save.
* **[Create an operational success dashboard](https://www.servicenow.com/docs/kIeuR9azJM4lOC7Kvp0OZQ)**   
  Create a KPI category and map with the operational dashboard to view the performance of the ITSM processes in your organization.

*[\>]: and then