---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add the L1 Service Desk AI Specialist to a team

# Add the L1 IT Service Desk AI Specialist to a team {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the L1 IT Service Desk AI Specialist to your team or user assignment group.

## Before you begin

Role required: sn_itsm_common.sn_service_desk_manager

## About this task

The L1 IT Service Desk AI Specialist in SOW handles routine issues, applies standard solutions, and communicates updates, including resolving laptop issues and general inquiries.

## Procedure

1. Navigate to AllService Operations Workspace.
2. On the Homepage, in the L1 Service Desk AI Specialist card, select Add to team.
3. In the Confirm L1 IT Service Desk AI Specialist assignment window, review or modify the basic details and profile.  
   To make changes to the basic details or profile, select Edit.

   To review the tasks that the L1 IT Service Desk AI Specialist can perform, or preview it, select View details. This opens the full guided setup for the L1 IT Service Desk AI Specialist.

   You can also select View details to test the L1 IT Service Desk AI Specialist on a specific record before you activate the L1 IT Service Desk AI Specialist.
4. Select Add to team.  
   Your L1 IT Service Desk AI Specialist is active and can begin completing work for your team.

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