---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reference

# Reference for L1 IT Service Desk AI Specialist {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference for L1 IT Service Desk AI Specialist provides additional information about related properties and roles.

These properties are associated with the L1 IT Service Desk AI Specialist.

## System properties {#reference-l1-sd-ai-specialist__system-properties}

{#reference-l1-sd-ai-specialist__system-properties__entry__2}

| Property name | Description |
|-|-|
| sn_itsm_aia.glide.ui.autoresolve.time | Number of days (integer) after which On Hold incidents with reason as Awaiting caller are automatically resolved. Default is 2. Zero (0) disables this feature. |
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