---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Level Management

# Service Level Management {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Service Level Management (SLM) application helps to
gather service requirements as well as monitor and report with regards to agreed service levels
(SLAs).

## Get started {#service-level-mgmt-landing-page__id_ssm_q4g_1yb}

|-|-|
| [Explore Learn about Service Level Management concepts and features.](https://www.servicenow.com/docs/xAOaSqbxF0tJVKRMYHg1PA "Use Service Level Management across your organization to monitor and manage the quality of the services.") | [Configure Configure environment, tools, and user access.](https://www.servicenow.com/docs/6K9CUIQiEVFYtEch0sDxXg "You can configure various aspects of Service Level Management based on the specific requirements of your organization.") |
| [UseLearn how you can use Service Level Management features.](https://www.servicenow.com/docs/ZKeMlVBrsh3ZD7cPhXl7pA "Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.") | [ReferenceGet details about Service Level Management components such as roles, forms and dependent applications.](https://www.servicenow.com/docs/4cJavEV0FQP4BNvneISR3w "Reference sections provide additional information about components installed with Service Level Management.") |
[ ]

{#service-level-mgmt-landing-page__table_iwv_lpv_klb}
* **[Exploring Service Level Management](https://www.servicenow.com/docs/xAOaSqbxF0tJVKRMYHg1PA)**   
  Use Service Level Management across your organization to monitor and manage the quality of the services.
* **[Configuring Service Level Management](https://www.servicenow.com/docs/6K9CUIQiEVFYtEch0sDxXg)**   
  You can configure various aspects of Service Level Management based on the specific requirements of your organization.
* **[Using Service Level Management](https://www.servicenow.com/docs/ZKeMlVBrsh3ZD7cPhXl7pA)**   
  Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
* **[Agentic AI in Service Level Management](https://www.servicenow.com/docs/jeH4y8Bsxzvt12dgtdqMfQ)**   
  Use the ITSM Service Level Management agentic workflows to manage and complete tasks autonomously.
* **[Service Level Management reference](https://www.servicenow.com/docs/4cJavEV0FQP4BNvneISR3w)**   
  Reference sections provide additional information about components installed with Service Level Management.