---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access controls in Service Operations Workspace for ITSM

# Access controls in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Control which users can access Service Operations Workspace for ITSM by assigning the sn_sow.sow_user role and enabling login redirection.  
For a user, access to Service Operations Workspace for ITSM is based on the following criteria:

* Is the redirection upon login enabled to the Service Operations Workspace landing page.
* Does the user have the sn_sow.sow_user role to access SOW manually or when redirected upon login.  
  Note:  
  * The itil role contains the sn_sow.sow_user role. But if the user has any custom or granular roles other than itil, then the sn_sow.sow_user role should be assigned to the user and the audiences should be updated with custom roles.
  * Custom roles require updates to ACLs (access control lists) that restrict access to certain functionality.
  {#access-controls-sow-itsm__ul_z2d_2zl_2cc}
* First audience that the user belongs to.
{#access-controls-sow-itsm__ul_cpt_r4v_dcc}