---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Admin Center in Service Operations Workspace for ITSM

# Admin Center in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Admin Center to manage all customizations in Service Operations Workspace for ITSM from a single page.  
The Admin Center provides a single page where an admin can access all platform capabilities, applications, plugins, and help. It consists of the following tabs:

* Overview: Provides access to all customizations available in Service Operations Workspace for ITSM.
* Configurations: Provides access to page-related customizations available in Service Operations Workspace for ITSM. For example, the landing page, incident record page, change management page.
* Learning: Provides access to learning resources to assist the admins in gaining a deeper understanding of SOW configuration. These resources are designed to provide users with the necessary knowledge and skills to effectively configure and manage ITSM.
{#admin-center-sow__ul_k1b_zqt_cyb}
* **[Manage configurations in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/J~rqywhYyjK3KAYes4fNig)**   
  From a single page, quickly access and manage the customizations in Service Operations Workspace (SOW) for ITSM, access additional plugins that extend the Service Operations Workspace for ITSM capabilities, and access ServiceNow help.
* **[Migrate the existing charts to PAR dashboard in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/w81l6cWiIcRUReETr6LQFw)**   
  You can migrate the common customizations and configurations of the existing dashboard to the Performance Analytics dashboard(PAR dashboard) using the on-screen migration utility. With this migration, you won't have to re-do the customizations for the PAR dashboard in Service Operations Workspace for ITSM to view the data.

**Related concepts**   

* [Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/YvyIc2AxZmm4MVrgMcnadA "You can easily migrate common customizations and configurations for various features from ITSM Agent Workspace to Service Operations Workspace for ITSM using the on-screen migration utility. With this migration, you won't have to rebuild these features in Service Operations Workspace for ITSM. For these features, you can migrate any specific record types and elements or all of them.")
* [Getting started with Service Operations Workspace for ITSM](https://www.servicenow.com/docs/alt17SpqxyuDFvDHfL~VYg "Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.")
* [Setting up integrations in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/CT3kppg2gdbYsmXwL8RuVw "You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.")
* [Configuring Service Operations Workspace for ITSM to improve your experience](https://www.servicenow.com/docs/FuaEViTVxYmc6x4yRe75Gg "Improve your Service Operations Workspace for ITSM experience with configurations beyond the essential setup.")