---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use Webex for conference calls in Service Operations Workspace

# Use Webex for conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Schedule conference calls with stakeholders in Webex to resolve incidents in Service Operations Workspace.
* **[Start a conference call using Webex in Service Operations Workspace](https://www.servicenow.com/docs/d9uiznqhF70zv08umIx0Pw)**   
  Start a conference call using Webex from to work towards the resolution of an incident.
* **[Add participants to an existing Webex call in Service Operations Workspace](https://www.servicenow.com/docs/7CMBPcbw8sI3KZnvnCfjbg)**   
  Add a participant to a conference call to participate in the discussion to resolve the incident.
* **[Reinitiate a conference call from Webex in Service Operations Workspace](https://www.servicenow.com/docs/lGIqTT_gv95KtZtu72AIAg)**   
  Reinitiate a conference call to discuss about the resolution of an incident.