---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configuring Service Operations Workspace for ITSM

# Configuring Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure Service Operations Workspace so that agents can manage IT fulfillment volume efficiently.
* **[Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/YvyIc2AxZmm4MVrgMcnadA)**   
  You can easily migrate common customizations and configurations for various features from ITSM Agent Workspace to Service Operations Workspace for ITSM using the on-screen migration utility. With this migration, you won't have to rebuild these features in Service Operations Workspace for ITSM. For these features, you can migrate any specific record types and elements or all of them.
* **[Getting started with Service Operations Workspace for ITSM](https://www.servicenow.com/docs/alt17SpqxyuDFvDHfL~VYg)**   
  Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.
* **[Setting up integrations in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/CT3kppg2gdbYsmXwL8RuVw)**   
  You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.
* **[Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/hNMOlLdPwsKCqBUmqmKfwA)**   
  Use the Admin Center to manage all customizations in Service Operations Workspace for ITSM from a single page.
* **[Configuring Service Operations Workspace for ITSM to improve your experience](https://www.servicenow.com/docs/FuaEViTVxYmc6x4yRe75Gg)**   
  Improve your Service Operations Workspace for ITSM experience with configurations beyond the essential setup.