---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Contextual side panel configurations in Service Operations Workspace for ITSM

# Contextual side panel configurations in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the tabs available in the contextual side panel in Service Operations Workspace for ITSM.
* **[Configure contextual side panel tabs in Service Operations Workspace](https://www.servicenow.com/docs/P2jQ_VxH36XbtRTs_mZiDw)**   
  Add or delete tabs from the contextual side panel that is available in all record pages in Service Operations Workspace.
* **[Configuring Recommended Actions for ITSM in Service Operations Workspace](https://www.servicenow.com/docs/ESfee_vDU4c6Hn8VjQvndw)**   
  Configure contexts, rules, recommendations, and resource generators to give agents AI-powered suggestions on records in Service Operations Workspace.
* **[Configure the Agent Assist tab in Service Operations Workspace](https://www.servicenow.com/docs/2kB8dI7tCsJ6TtBHOd5Eig)**   
  Enable or disable the Agent Assist tab in the contextual side panel for the required record type.
* **[Customize the on-call support group recommendations](https://www.servicenow.com/docs/emjxQpIcKEEwLIJ67tuCXg)**   
  Configure the support group recommendations that should be displayed in the Experts on-call panel for an incident.