---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create escalation trigger rules and policy from team record

# Create escalation trigger rules and policy from team record {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a new escalation policy and trigger rules from a team record if you have the rota_manager or rota_admin role.

## Before you begin

Get an overview of how to create escalation trigger rules and policy from a team record in this video.

Role required: rota_manager, rota_admin

## Procedure

1. Navigate to WorkspacesService Operation Workspace.
2. Select the Schedule icon.
3. On the Schedules page, right-click the shift span and click ![Edit icon]() icon.

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