---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Sharing record pages from Service Operations Workspace across workspaces

# Sharing record pages from Service Operations Workspace across workspaces {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Share the look and feel of the record pages in Service Operations Workspace (SOW) such as incident or change request as it is across other workspace such as CSM and FSM workspaces.
To support interoperability, SOW enables sharing the look and feel of the record pages such as incident and change request across other workspaces like CSM and FSM workspaces. The shared experience ensures agents see the same view and actions for a record regardless of which workspace they use.

To implement and consume this feature on other workspaces like CSM workspace, an admin in CSM must create record in the UX Cross-experience route UX property. The admin can then customize the usage conditions and other parameters to implement this feature for specific tables
such as incident and mark this record as Active as per their requirement.  
To create a UX Cross-experience route record, perform the following steps in the target workspace (for example, CSM:

1. Navigate to AllNow Experience FrameworkUX Properties.
2. Search for and open the UX Cross-experience route property for the target workspace.
3. Select New to create a record.
4. Configure the usage conditions (such as table and conditions) and then select Active.
5. Select Submit.
{#sow-share-record-pages-other-workspaces__ol_cqv_vgb_hkc}
* **[Create a UX cross-experience route](https://www.servicenow.com/docs/lejUqs_sDJswryUfkbgZFg)**   
  Create a UX cross-experience route to share a record page from one workspace so it opens automatically when the same record type is viewed in another workspace.

*[\>]: and then