---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate the ITSM MCP Server

# Activate the ITSM MCP Server {#ariaid-title1}

Release version: Australia  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the ITSM MCP Server to enable AI-driven incident management, change management, or employee experience on your ServiceNow instance.

## About this task

## Before you begin

The following plugins must be activated on your instance:

* ServiceNow Otto for IT Service Management (ITSM) plugin (sn_itsm_gen_ai)
* Model Context Protocol Server (sn_mcp_server)
* ITSM MCP Server (sn_itsm_mcp_server)
{#set-up-itsm-mcp-server__ul_m32_ptd_1jc}

Role required: sn_mcp_server.admin or admin

## Procedure

1. Activate the ITSM MCP Server.
   1. Navigate to AllMCP Server Console.
   2. From the Configuration tab, select Servers.
   3. Select the ITSM MCP Server.  
      Note:  
      Change the application scope to ITSM MCP Server.  
      The MCP Server Console page opens with all fields populated by default.
   4. From the Deactivate list, select Activate.  
      Note:  
      * An OAuth client entry is created with the ITSM MCP Server integration name, for example, sn_itsm_mcp_server.itsm_default, which you can use to connect to the ITSM MCP Server using OAuth.
      * The ITSM MCP Server is inactive by default. Activating the server automatically makes all registered tools available to connected MCP clients.
      {#set-up-itsm-mcp-server__ul_pr3_vj5_tjc}
   {#set-up-itsm-mcp-server__substeps_hhs_pdv_y3c}
2. Set up OAuth to securely authenticate the ITSM MCP Server with your ServiceNow instance.  
   Note:  
   * If you use the ITSM MCP Server OAuth client entry to set up your OAuth server, the fields on the Authorization code grant page are automatically populated. Use this information to connect to the ITSM MCP Server.

   * If you're setting up your own OAuth connection, the oauth_admin or admin role is required to configure your OAuth client entry. See the [Connecting to an MCP server from an MCP client](https://www.servicenow.com/docs/access?context=connect-mcp-server-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to set up the OAuth and connect to the ITSM MCP Server.  
     Note:  
     In the Auth scope field, select a2aauthscope. Selecting this option enables the REST A2A protocol to access the AI Agent MCP tools.
   {#set-up-itsm-mcp-server__ul_i4z_w1y_z3c}
{#set-up-itsm-mcp-server__steps_ddz_s5h_gjc}
**Related topics**   

* [Configuring MCP Server Console](https://www.servicenow.com/docs/access?context=configuring-mcp-server-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Connecting to an MCP server from an MCP client](https://www.servicenow.com/docs/access?context=connect-mcp-server-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Install Model Context Protocol Client](https://www.servicenow.com/docs/access?context=install-mcp-client&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

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