---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Roles in Simplified IT Service Management

# Roles in Simplified IT Service Management {#ariaid-title1}

Release version: Australia  
Updated November 20, 2023  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure the user access for Simplified ITSM pages using various roles.
{#simplified-itsm-roles__table_qkn_j4g_1cc__entry__3}

| Role | Description | Inherited roles |
|-|-|-|
| admin | Provides access to all pages in Simplified ITSM. A user with this role can perform configurations for all modules in the product console. | None |
[Table 1. Core roles in Simplified ITSM]

{#simplified-itsm-roles__table_qkn_j4g_1cc} {#simplified-itsm-roles__table_qkn_j4g_1cd__entry__3}

| Role | Description | Inherited roles |
|-|-|-|
| sn_incident_admin | Enables you to edit incident management configurations in the product console. | None |
[Table 2. Incident Management roles in Simplified ITSM]

{#simplified-itsm-roles__table_qkn_j4g_1cd} {#simplified-itsm-roles__table_qkn_j4g_1cf__entry__3}

| Role | Description | Inherited roles |
|-|-|-|
| sn_request_admin | Enables you to edit request management configurations in the product console. | None |
[Table 3. Request Management roles in Simplified ITSM]

{#simplified-itsm-roles__table_qkn_j4g_1cf}