--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Badge Reader Integration for Walk-up Experience # Badge Reader Integration for Walk-up Experience {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Badge Reader Integration for Walk-up Experience The Badge Reader Integration application enhances the Walk-up Experience for on-site queue locations by allowing users to check in simply by scanning their employee badges instead of manually entering credentials. This pre-built, domain-separated base system application streamlines the check-in process, improving user satisfaction and increasing queue usage efficiency. Show full answer Show less This integration requires activation of the **Badge Reader Integration plugin (com.snc.badgereader)**, which enables communication between Walk-up Experience and badge reader hardware. Note that this integration is not an authentication mechanism but a convenience feature designed to work within your existing security perimeter. ## Key Features * **Badge Scanning for Queue Check-in:** Users scan employee badges containing a badge number and facility code to join on-site queues quickly. * **Hardware Integration:** Badge reader hardware installed at each queue location replaces existing tablets for check-in. * **REST API:** Provides a generic, reusable API to interface badge reader clients with ServiceNow applications like Walk-up Experience. * **Audio and Visual Confirmation:** Users receive on-screen confirmation and audio alerts upon successful check-in. * **Administrative Modules:** Administrators with the Badge Admin role can configure badge readers, event handlers, user badge associations, and monitor scan logs. ## Setup and Configuration Administrators must activate the Badge Reader Integration plugin and configure the badge reader hardware and software at each on-site queue location. Configuration involves: * Defining and activating badge reader devices. * Associating user records with unique badge numbers and facility codes. * Setting up event handlers to specify actions triggered by badge scans. * Monitoring scan logs to troubleshoot connection or scanning errors. The Badge Admin role (snbadge.badgeadmin) is required to manage these configurations. ## Practical Benefits for ServiceNow Customers * **Improved User Experience:** Simplifies and speeds up check-in at walk-up queues, reducing friction and wait times. * **Increased Queue Usage:** Easier check-in encourages more users to utilize on-site walk-up queues. * **Seamless Integration:** Works within existing security environments without replacing authentication or physical access control systems. * **Centralized Management:** Provides administrative control and monitoring through dedicated modules in ServiceNow. Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather than entering credentials. ## Badge Reader Integration for Walk-up Experience on-site queue locations {#badge-scan-walkup-onsite__section_cw3_tzq_sjb} Badge Reader Integration is a pre-built, domain-separated, base-system application. The application enables your Walk-up Experience users to simply scan an employee badge to join an on-site walk-up queue. Scanning a badge eliminates the need for users to look up a name or email to join a queue. Administrators can easily configure the badge scanning integration for use with Walk-up Experience. By providing an enhanced, easier, and faster Walk-up Experience check-in process, the use of on-site walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert after a successful check-in to a walk-up queue. The Badge scanning integration requires activation of the Badge Reader Integration plugin (com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role (sn_badge.badge_admin). Note: Badge Reader Integration is not an authentication mechanism. ## Walk-up Experience Badge Reader Integration components {#badge-scan-walkup-onsite__section_z1r_rdr_sjb} The badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency. Walk-up Experience implementers install the badge reader hardware on a new computer at each on-site walk-up queue location. The hardware replaces any existing tablets used for on-site check-in. The following are important associated components. {#badge-scan-walkup-onsite__table_jmm_b1y_xjb__entry__2} | Component | Description | |-|-| | Badge number | Employee badge number. | | Facility code | Unique facility or site code encoded into each card that identifies the organization. | | Human Interface Device (HID) | Protocol for interfacing with user interface devices via USB. | | Physical Access Control Services (PACS) | Method used to protect the security of a physical environment by setting authorization and authentication rules. | | Badge reader client | Client for the badge reader. Acceptable platforms include macOS and Linux. | | Badge reader plugin | The Badge Reader Integration plugin (com.snc.badge_reader) is at no additional cost. | [Table 1. Associated components in badge reader] {#badge-scan-walkup-onsite__table_jmm_b1y_xjb} ## Badge Reader Integration modules {#badge-scan-walkup-onsite__section_bcd_phh_yjb} Badge admins can access several application modules. {#badge-scan-walkup-onsite__table_olh_thh_yjb__entry__2} | Module | Description | |-|-| | Badge Readers | Configuration module for defining and activating your badge reader devices. | | Badge Event Handlers | Configuration module for defining what action to take when a badge is scanned by a badge reader device. The script entered is the code executed when a badge is scanned. These records are typically delivered as part of the application-specific badge reader integrations. | | User Badges | Configuration module for associating users with user badges. Configuration requires associating a sys_user with a unique badge number and facility code. | | Badge Scan Logs | View-only module to monitor badge reader error events. | | User Badge Configuration | Configuration module for defining the table from where the user ID and badge ID mapping information is retrieved. | [ ] {#badge-scan-walkup-onsite__table_olh_thh_yjb} ## Badge Reader Integration security {#badge-scan-walkup-onsite__section_uvq_mgy_xjb} The Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the facility. The application does not integrate with existing access control software at the facility. ## Badge Scanner Integration scan logs {#badge-scan-walkup-onsite__section_ds2_d4b_t1c} You can view the Badge Scanner Integration scan logs and fix the errors to connect to the badge reader. For more information, see [View Badge Scanner Integration scan logs](https://www.servicenow.com/docs/~aj18IzlHb2sgtbREsKwwQ "Monitor scanner-use error activity at a Walk-up Experience onsite location by viewing the scan logs. Each time a badge reader device triggers an error, a scan event is logged in the Badge Scan Logs module."). * **[Activate Badge Reader Integration](https://www.servicenow.com/docs/bjQLvfIRIj4PZJTdp_qDFQ)** You can activate the Badge Reader Integration plugin (com.snc.badge_reader) if you have the Badge sn_badge.badge_admin role. * **[Walk-up Experience Badge Reader Integration setup and configuration](https://www.servicenow.com/docs/p4_Yk5R4VL~iy2ANfzjw1g)** Badge Reader Integration set up and configuration enables your on-site Walk-up Experience users to scan a badge to quickly check into the queue.