---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add managers to a KPI assignment group

# Add managers to a KPI assignment group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign one or more managers to each KPI assignment group so that they can gain
visibility into the group and monitor the team's performance.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn_wfo_admin

## About this task

You can associate a user with a primary assignment group by selecting the group in
the [user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US) record.

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMTeam PerformanceAdditional Managers.
2. Click New.
3. In the Assignment Group field, select an assignment group.
4. In the Manager field, select a manager that you want to add to this assignment group.
5. Click Submit.

## What to do next

[Analyze the performance
trends for your teams](https://www.servicenow.com/docs/mxapQgmUMJKOhupwxGC7kQ "Analyze trends to monitor your team's performance within a KPI group.")

*[\>]: and then