---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a system property to set default date range

# Add a system property to set default date range in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a system property to set the default date range in the configurable Workforce Optimization for ITSM application.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

## About this task

The Teams application uses the sn_optimize.default_date_range property in the
configurable Workforce Optimization for ITSM application to set the
default date range in the date range picker to view your team's performance for that
time period.

## Procedure

1. Select All and in the application navigator, enter enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Select New.
3. Enter the following field values.  
   {#add-property-date-range-wfo-itsm__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Name | sn_optimize.default_date_range |
   | Type | Integer |
   | Value | The preferred number of days based on which the start and end dates are set in the date range picker in the Teams module. |
   | Read roles | sn_team_perf.team_performance_user |
   | Write roles | sn_team_perf.team_performance_admin |
   [ ]

   {#add-property-date-range-wfo-itsm__table_yfh_h3p_f4b}