---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a list menu to display in the Learning tab

# Configure a list menu to display in the Learning tab in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add a system property to add to or modify the list menu for Coaching with Learning in
the Coaching application in Workforce Optimization for ITSM.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.  
Important:  
This feature is available with the Coaching with Learning plugin (sn_coach_lrn) from the ServiceNow Store. To enable this feature, see [Activate Workforce
Optimization for ITSM for configurabe workspace](https://www.servicenow.com/docs/HkkAtPRKrojGtldV0cQ~Tw "The Workforce Optimization for ITSM Configurable Workspace plugin (sn_wfo_cfg_itsm) is available with the ITSM Enterprise subscription package.").

Set the map application scope to Coaching With Learning. For
information on how to set the scope, see [Set map application
scope](https://www.servicenow.com/docs/access?context=set-map-application-scope&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: admin

## Procedure

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Enter the following field values.  
   {#configure-listmenu-configurable-wfo-itsm__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Suffix | learning_list_menu_props |
   | Name | sn_coach_lrn.learning_list_menu_props |
   | Application | Coaching With Learning |
   | Type | String |
   | Value | [{ "children": [{ "conditions": "<filter condition on table>", "label": "<list name>", "id": "<unique identifier for the selection path>", "selectionPath": [ "<list parent name>", "<unique identifier for the selection path>" ], "table": "<table name>" } ], "label": "<list name>", "id": "<list parent name>", "isExpanded": true, "selectionPath": ["<list parent name>"] }] where: * \<children\> is an array of objects to create the list * \<conditions\> is the condition set on the selected table * \<label\> is the name of the list * \<id\> unique identifier for the selection path * \<selectionPath\> is the path to establish parent-child relationship in the menu * \<table\> is the name of the table for the menu item {#configure-listmenu-configurable-wfo-itsm__ul_dv2_dfq_gpb} |
   | Read roles | sn_wfo_cfg_ws.user |
   | Write roles | sn_wfo_cfg_ws.admin |
   [ ]

   {#configure-listmenu-configurable-wfo-itsm__table_yfh_h3p_f4b}
4. Click Submit.  
   The configured list displays in the Learning tab in Coaching in the Workforce Optimization for ITSM manager workspace.

## What to do next

You can copy the code below into the Value field in the system property and modify as
required.

    [{
        "children": [{
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15",
                "label": "All Tasks",
                "id": "all",
                "selectionPath": [
                    "learning_tasks",
                    "all"
                ],
                "table": "sn_lc_learning_task"
            },
            {
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^active=true",
                "label": "Active Tasks",
                "id": "active",
                "selectionPath": [
                    "learning_tasks",
                    "active"
                ],
                "table": "sn_lc_learning_task"
            },
            {
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^due_date<javascript:gs.beginningOfToday()^state!=3",
                "label": "Overdue Tasks",
                "id": "overdue",
                "selectionPath": [
                    "learning_tasks",
                    "overdue"
                ],
                "table": "sn_lc_learning_task"
            },
            {
                "conditions": "assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^state=3",
                "label": "Completed Tasks",
                "id": "complete",
                "selectionPath": [
                    "learning_tasks",
                    "complete"
                ],
                "table": "sn_lc_learning_task"
            }
        ],
        "label": "Learning Tasks",
        "id": "learning_tasks",
        "isExpanded": true,
        "selectionPath": ["learning_tasks"]
    }, {
        "children": [{
                "conditions": "",
                "label": "All Catalogs",
                "id": "all",
                "selectionPath": [
                    "learning_catalogs",
                    "all"
                ],
                "table": "sn_lc_catalog"
            },
            {
                "conditions": "sys_created_by=javascript: gs.getUserName()",
                "label": "My Catalogs",
                "id": "my",
                "selectionPath": [
                    "learning_catalogs",
                    "my"
                ],
                "table": "sn_lc_catalog"
            }
        ],
        "label": "Learning Catalogs",
        "id": "learning_catalogs",
        "isExpanded": true,
        "selectionPath": ["learning_catalogs"]
    }, {
        "children": [{
                "conditions": "active=true",
                "label": "All Courses",
                "id": "all",
                "selectionPath": [
                    "learning_courses",
                    "all"
                ],
                "table": "sn_lc_course_item"
            },
            {
                "conditions": "authorDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true",
                "label": "Internal Courses",
                "id": "internal",
                "selectionPath": [
                    "learning_courses",
                    "internal"
                ],
                "table": "sn_lc_content"
            },
            {
                "conditions": "active=true",
                "label": "External Courses",
                "id": "external",
                "selectionPath": [
                    "learning_courses",
                    "external"
                ],
                "table": "sn_lc_external_content"
            }
        ],
        "label": "Learning Courses",
        "id": "learning_courses",
        "isExpanded": true,
        "selectionPath": ["learning_courses"]
    }]