---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedule adherence extension points

# Schedule adherence extension points in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the schedule adherence extension points to call custom scripts for agent schedule
adherence and conformance.
Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. To access the extension points, navigate to System Extension PointsScripted Extension Points.
{#extension-points-configurable-schedule-adherence-itsm__table_hcw_fd2_qmb__entry__2}

| Extension point name | Description |
|-|-|
| sn_shift_planning.ScheduleAdherenceExtPt | Implement this extension point to customize the logic for schedule adherence and conformance. |
[Table 1. Extension points for schedule adherence]

{#extension-points-configurable-schedule-adherence-itsm__table_hcw_fd2_qmb}
**Related topics**   

* [Using extension points to extend application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)

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