---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Global Search

# Global Search in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.  
Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.  
As an agent or a manager, easily find the information you need by searching users, groups, shifts, schedules, or tasks using the search icon ![Search icon]().  
Note:  
To search shifts and schedules, you must [generate the text index](https://www.servicenow.com/docs/access?context=index-multiple-tables&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for the following tables before you start performing the search for shifts and schedules:

* Schedule \[sn_shift_planning_schedule_plan\]
* Shift Plan \[sn_shift_planning_shift_plan\]
{#global-search-wfo-itsm__ul_zbf_tpj_p4b}