---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Verify the display of the right groups

# Verify the display of the right groups in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Verify that the logged in user can access the correct assignment groups data.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn_wfo_cfg_ws.manager

## Procedure

1. Impersonate the manager for which you want to verify access.
2. Select All and in the filter navigator, enter <kbd class="ph userinput">sys_user_grmember.list</kbd>.
3. Select the filter icon and set the condition as \[Group\] \[is(dynamic)\]\[MYWFOGroups\].  
   The output displays all assignment groups that have access to the manager workspace. This output is based on the configurations in the Group Exclusions filter and the implementations using the
   extension points.

   If the assignment groups listed are missing any groups that the logged-in user must have access to, verify that the Group Exclusions filter, and the extension points are configured
   correctly.