---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Work Scheduler components

# Work Scheduler components in Workforce Optimization for ITSM reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.
Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Properties {#work-scheduler-wfo-itsm-reference__section_qgs_tk2_jtb}

Enter sys_properties.list in the Workspace filter navigator and search for the work scheduler properties listed below.  
{#work-scheduler-wfo-itsm-reference__table_w1x_5k2_jtb__entry__2}

| Property | Description |
|-|-|
| sn_wfo_work_sched.allowed_tables | Defines the list of tables that a Work scheduler admin (sn_wfo_work_sched.admin) can use to create configurations for work assignments in the Workforce Optimization for ITSM manager workspace. * Type: string * Default value: incident,problem,change_request,change_task,sc_task,sc_request,sc_req_item,interaction {#work-scheduler-wfo-itsm-reference__ul_f3z_vt1_gnb} |
| sn_wfo_work_sched.shift_data_categories | Comma separated sys ids for event categories that display in the Work scheduler calendar in the manager workspace. Type: string |
| sn_wfo_work_sched.should_fetch_shift_data | Enables the display of shift spans in Work scheduler in Workforce Optimization for ITSM manager workspace. * Type: true\|false * Default value: true {#work-scheduler-wfo-itsm-reference__ul_d3z_fm2_jtb} |
| sn_wfo_work_sched.recommend_criteria_limit​ | Defines how many matching criteria can be created for each matching rule in Work scheduler when suggestions are enabled.​ * Type:integer * Default value:10 {#work-scheduler-wfo-itsm-reference__ul_y4w_bjz_fyb} |
| sn_wfo_work_sched.match_criteria_threshold​ | Defines which users are shown in Work scheduler when suggestions are enabled and the matching criteria percentage is greater than the value indicated.​ * Type: integer * Default value: 0 {#work-scheduler-wfo-itsm-reference__ul_tqc_djz_fyb} |
[Table 1. Properties]

{#work-scheduler-wfo-itsm-reference__table_w1x_5k2_jtb}